The COVID-19 pandemic has undoubtedly changed the landscape of the workplace in various aspects. From the way we work to the protective measures set in place to impede the spread of the coronavirus, it is probably fair to say that 2020 has been a myriad of unexpected changes. Now that the new year has kicked in, how do we prepare our organizations to adapt to the new normal?
Well, the good news is that we have already tackled many unprecedented situations in the last year. So much that the experience will only have us better prepared for upcoming challenges.
HR as a Driving Force
If human resources (HR) were ever deemed as unimportant before, the pandemic has definitely shown how crucial of a role the department plays in times of crisis. They are the key to improving employee experience, which is vital to a company’s success especially during such trying situations. Most organizations depend on their HR to make the necessary arrangements for the “new normal”. Many measures have been put into place to ensure that the employees are safe and remain engaged despite the changing circumstances. And as the pandemic extends its way to the new year, your HR strategies for 2021 should continue to address these concerns.
There is no denying the importance of HR in the face of a crisis. Thus, creating a strategic plan for HR will be the way to get your organization to thrive. Check out some of the best practices below that you can consider for your company in 2021.
1. Prioritize Employee Well-Being & Experience
Employees form the core of a company and their physical and mental wellness have to be prioritized for your organization to succeed. After all, without them, there is no company to begin with. Especially with the ongoing pandemic, it is even more important that you have their welfare taken care of so that they can remain productive and efficient for the company’s operations.
According to a Forbes article, the pandemic has brought a new and heightened focus on employee experience among HR leaders. And this is understandably so as employees had to deal with the pandemic lockdown and feelings of distress from the lack of social interactions. Needless to say, the experience is utterly different from the regular work routine one is used to in a pre-COVID world and can harm their experience in the company substantially. This is where HR comes in to ensure that their experience can be optimized despite the given conditions. Some initiatives that can be done are virtual job shadowing through Zoom or an online buddy system to remind them that they are a part of a much bigger community and not simply going through every working day alone.
To ensure that your employee experience and well-being are not compromised, consider what they require to stay healthy and safe. Do you have the necessary resources you can offer your employees? Is there a better way to endorse a work-life balance? By taking these questions into consideration, your employees are likely to have their welfare better taken care of.
2. Leverage Technology
The second most important aspect HR leaders said they would like to focus on according to the 2020 HR Sentiment Survey is technology. Recently, more HR departments are depending on technology to automate and streamline their hiring processes. While this is not anything new, it is no secret that the pandemic has accelerated this digital transformation. Why is this so? Well, for one, the pandemic lockdown resulted in job interviews being conducted virtually through Zoom instead of in the conventional physical setting. Virtual or paperless onboarding has also garnered popularity due to its convenience of exchanging relevant paperwork with new hires remotely and safely, without the possible transmission of the coronavirus.
Even if the pandemic is to end, it is improbable that the push for automated HR services will be halted. Seeing as how many companies have already partnered up with various HR software systems to automate their hiring process, such moves are necessary for organizations that have yet to employ such services for their hiring needs. Else, they are likely to fall behind their competitors when seeking new employees.
Workstream is an end-to-end hiring platform that helps you with the automation of your hiring process. You can customize your hiring workflow according to your needs and have the ability to track your applicants easily through an all-in-one applicant dashboard. In light of the COVID-19 pandemic, virtual interviews can be easily conducted through our platform. Once you have decided on your new hires, documents necessary for their onboarding will also be automatically sent out via text message, requiring little to no action from you.
3. Retrain Employees to Fulfill New Needs
Aside from the way we work, the skills landscape in the industry has also changed. As companies are turning towards automation, many jobs that were once filled by humans now cease to exist. With the accelerated digitization of the industry due to the pandemic, there is an increasing number of individuals losing their jobs as they do not have enough time to gain the new relevant skills required to keep their positions.
Thus, HR has a part to play in ensuring that their employees have sufficient training to help them adapt to the changing needs of the company. Consider including technology training as part of your HR practice so that your employees are given the opportunity to upskill themselves as the company progresses.
We understand how difficult it is to conduct training in the current pandemic climate. That is why at Workstream, we give you the option of providing mobile training to your old and new employees. With us, you are able to send handbooks, checklists and updated training videos through text message. SMS reminders will be sent to ensure your employees complete their mobile training.
Ringing in the New Year
2020 has been a tough year for the world and the quick-service restaurant (QSR) industry is no exception. No matter what challenges the new year has in store for us, rest assured that you are prepared to tackle them head-on. As long as you keep to these HR strategies, you can improve the welfare of your employees which will, in turn, bring about more satisfied customers for your QSR!
If you are finding ways to streamline your hiring process, look no further! To date, Workstream has helped over 5,000 hiring managers get 4x the number of qualified applicants and reduce their time-to-hire by 70%. Book a demo with us today to find out how we can best assist you with your hiring needs!
Zakiyah is a freelance content writer. She’s a lifelong learner, looking for opportunities to expand her horizons whenever she can. She loves traveling, playing volleyball and reading up on general developments in the industry.