Hire a Retail Sales Associate
A retail sales associate is responsible for all sales-related activities in a retail establishment. They perform a range of duties, from assisting customers in picking out products to closing sales and processing purchases. The position is suitable for individuals who prefer dealing with people and love interacting with them. This role is a good stepping stone for professionals looking to make a career in retail. Often students and part-timers are also hired during peak schedules. Sales associates usually work in shifts. Usually, the work schedule varies and includes shift duties during weekends and holidays. Retail associates primarily work in the customer area of the store. These professionals get hired by both stand-alone and multi-chain departmental stores. The Bureau of Labor Statistics (BLS) lists the national median salary for retail sales associates as $36,900 annually. Some associates receive commissions and sales bonuses, and some are eligible to get benefits like health care and paid time off, depending on the hours worked per week. Overall employment opportunities for these workers are to grow substantially in the next few years. Stores usually promote from within, and the sales associates may eventually want to explore supervisory or managerial positions.
Key duties and responsibilities
No two retail sales associate job roles are alike, as specific duties and skill demands vary from employer to employer. However, their primary responsibilities remain the same across all establishments. A retail associate has to understand the requirements of shoppers and help them in locating specific merchandise. They should solve customer queries and promote products, special items, or exclusive discount deals. They should inform customers regarding any store-wide sales campaigns and promotions. The associates should be well-informed about these campaigns and offer customers assistance regarding all sale items, discounts, and customer rewards programs. In addition to assisting customers, a store employs these associates to maintain the establishment's orderliness and appearance. Additionally, many stores require their associates to perform restocking and inventory duties throughout a shift. In some stores, these workers are cross-trained as cashiers and asked to operate the cash register during busy hours. They might also have to process payments, returns, and refunds as needed. Some employers also require them to attend training classes to keep themselves updated.
Qualification, skills, and proficiency
The position of a retail sales associate is typically an entry-level role. There are no minimum education requirements to apply for this role, but a high school diploma or equivalent is usually preferred. Most employers provide on-the-job training. Previous experience as a sales associate is usually not required, although some employers may desire it. Computer literacy or familiarity using a POS system is a plus. Retail sales associates must be energetic individuals who enjoy assisting customers. An ideal candidate helps the store attract and retain customers. They must be able to work well with members of the team. They must have an eye for detail and exceptional organization and communication skills to succeed in this role.