Responsibilities:

• Manage daily store operations to ensure seamless and smooth customer experience.
• Implement and administer Inventory Purchasing / Receiving Procedures.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by Team Members.
• Implement and manage in-store service standards and customer service & rewards systems.
• Manage store equipment maintenance plans.
• Manage the Store’s Operating Budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
• Monitor, manage cost and approve ad hoc Store expenses and Team Member claims within approval limits.
• Manage and oversee weekly rostering of the Team.
• Conduct orientation and training of team members.
• Conduct performance appraisal of all Team Members in the Store team.
• Any other duties that may be assigned.

Requirements:

• At least 4 or more years' of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Willing to work on rotating shifts, weekends and public holidays.