The Barkley Pet Hotel and Day Camp Careers and Jobs

Pet Resort Customer Service Representative

The Barkley Pet Hotel is growing our team of passionate pet lovers. The ideal candidate demonstrates and reinforces the highest level of pet care and client service.  Position

responsibilities include welcoming clients, accurate ticketing, billing, and detailed pet profile management, bookings, and tours.  This position also includes general clerical support such as filing, scanning, and data entry as well as any other assigned tasks.

 Must be proficient in:

Microsoft Products

Email, phone, and text communication

Clear, articulate, and professional verbal and written



• Passion for pet care and customer service

• Interpersonal skills

• Problem-solving and conflict management skills

• Must be able to handle multiple tasks and remain flexible with

assigned duties

• Must be able to work well in a team environment

• Demonstrates excellent time and task management

• Demonstrates professional and courteous presentation with

resort team and clients

Work Environment/Physical Demands

• Move throughout the resort for extended periods of time (up to

6-8 hours per day).

• Being able to lift and move 40 lbs.

• Understand and respond to team members’ and guests’ requests

in a loud environment

• Bend, stoop, and reach in order to run and load dogs/cats,

serve customers, and clean the resort

The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions

of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform essential functions.

 While performing the duties of this job, the employee is

occasionally required to stand; walk; sit; use hands and fingers to handle, or

feel objects, tools or controls; reach with hands and arms; climb stairs;

balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific

vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust


Equal Employment Opportunity:

It is the policy of the company to afford equal opportunities to

all applicants and employees regardless of race, color, religion, sex, national

origin, age, non-disqualifying disability, genetic information, or status as a

covered veteran in accordance with applicable state and local laws governing

nondiscrimination in employment.


Full Time offers Health, Dental, and Vision coverage. 

The Barkley Pet Hotel and Day Camp - Chagrin, OH

27349 Miles Rd, Chagrin Falls, OH, 44022