Scratch Gourmet Express Careers and Jobs

We are looking for an energetic, outgoing, and positive Team Member for Scratch Gourmet Express and Catering. This position will be responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest while adhering to the Scratch standard requirements – all with a great attitude and smile.

Ideal candidate has strong multi-tasking abilities to execute take-out with walk-ins/ call-ins and ensure the front of house is kept in a clean and orderly fashion on a daily basis. Community is also important to us, so it is imperative that we find someone outgoing and positive to sustain our high-level customer service.

We offer competitive pay with benefits including no late nights (8 PM close) and Sunday/ Monday’s off, with an opportunity for growth within this growing hospitality group.

Other Information:

Job Types: Full-time, Part-time 

Work Shifts: Mid-day shift, Evening shift, Weekend shift

COVID-19 considerations: There is curbside pick up available and all surfaces are sanitized frequently.

Work Requirements:

  • You must be at least 18 years of age or older
  • Minimum one year cashiering experience preferred
  • Serve Safe Alcohol Certified preffered
  • Has driver’s license
  • Quality control and consistency checks in food production
  • Must have working knowledge of basic math application and computers
  • Minimum requirement of basic knowledge of Microsoft Word and Excel
  • Possesses good communication skills to work with customers and Scratch team
  • Ability to direct the performance of the team and follow up with correction where needed
  • Some hospitality experience preferred
  • Maintains regular and predictable attendance
  • Must have reliable transportation

Duties and Responsibilities:

  • Greet all guests in a timely manner (3-5 seconds at most)
  • Ensure that each guest has a positive, long-lasting impression of the Scratch experience
  • Handle all orders and inquiries in a friendly and professional manner
  • Ensure that we provide a quality product to all guests with quick and friendly service
  • Immediately notify the Manager of all guest issues or complaints.
  • Resolve low level guest issues with efficiency and a positive attitude.
  • Ensuring compliance within all operations including maintaining the highest quality products and services
  • Communicate effectively with all members of the Scratch team and community
  • Ensure food is prepared to presentation specification, within its shelf life, and accurately labeled for the guest
  • Follow restaurant standards, policies and procedures with all restaurant personnel
  • Maintain front of house equipment maintenance, safety, cleanliness and sanitation standards according to code
  • Cleaning of all restrooms and front of house with good safety and sanitation practices
  • Maintain complete knowledge and strictly abide by health and safety standards
  • Assisting with the organization of reach in coolers/ freezers
  • Responsible for following instructions and carrying out assignments properly

Qualities We Are Looking For:

  • Ability to be seen as a positive role model
  • Ability to maintain acceptable standards of workplace conduct
  • Ability to be self-motivated and take initiative
  • Maintains a calm, tactful demeanor when dealing with difficult situations
  • Must maintain a neat and clean appearance at all times
  • Must have an outgoing and positive attitude towards guest and employees

Perks and Benefits:

On top of your competitive base pay, you will also enjoy the following:

  • Fun, fast-paced environment
  • Potential for daily tips when working the cash register
  • Discounted meals while working
  • Employee-exclusive discounts when not working
  • Full-time or part-time available with promotion opportunities
  • Flexible work shifts  (day shift, night shift, weekday and weekend shifts available)
  • No late nights (8 PM close) and Sunday/ Monday’s off,
  • No experience required, but preferred
  • Training provided

Scratch Gourmet Express - Scratch Gourmet Express

3939 W 69th Terrace, Prairie Village, KS, 66208