We are looking for an energetic, outgoing, and positive Team Member for Scratch Gourmet Express and Catering. This position will be responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest while adhering to the Scratch standard requirements – all with a great attitude and smile.

Ideal candidate has strong multi-tasking abilities to execute take-out with walk-ins/ call-ins and ensure the front of house is kept in a clean and orderly fashion on a daily basis. Community is also important to us, so it is imperative that we find someone outgoing and positive to sustain our high-level customer service.

We offer competitive pay with benefits including no late nights (8 PM close) and Sunday/ Monday’s off, with an opportunity for growth within this growing hospitality group.

Other Information:

Job Types: Full-time, Part-time 

Work Shifts: Mid-day shift, Evening shift, Weekend shift

COVID-19 considerations: There is curbside pick up available and all surfaces are sanitized frequently.

Work Requirements:

• You must be at least 18 years of age or older
• Minimum one year cashiering experience preferred
• Serve Safe Alcohol Certified preffered
• Has driver’s license
• Quality control and consistency checks in food production
• Must have working knowledge of basic math application and computers
• Minimum requirement of basic knowledge of Microsoft Word and Excel
• Possesses good communication skills to work with customers and Scratch team
• Ability to direct the performance of the team and follow up with correction where needed
• Some hospitality experience preferred
• Maintains regular and predictable attendance
• Must have reliable transportation

Duties and Responsibilities:

• Greet all guests in a timely manner (3-5 seconds at most)
• Ensure that each guest has a positive, long-lasting impression of the Scratch experience
• Handle all orders and inquiries in a friendly and professional manner
• Ensure that we provide a quality product to all guests with quick and friendly service
• Immediately notify the Manager of all guest issues or complaints.
• Resolve low level guest issues with efficiency and a positive attitude.
• Ensuring compliance within all operations including maintaining the highest quality products and services
• Communicate effectively with all members of the Scratch team and community
• Ensure food is prepared to presentation specification, within its shelf life, and accurately labeled for the guest
• Follow restaurant standards, policies and procedures with all restaurant personnel
• Maintain front of house equipment maintenance, safety, cleanliness and sanitation standards according to code
• Cleaning of all restrooms and front of house with good safety and sanitation practices
• Maintain complete knowledge and strictly abide by health and safety standards
• Assisting with the organization of reach in coolers/ freezers
• Responsible for following instructions and carrying out assignments properly

Qualities We Are Looking For:

• Ability to be seen as a positive role model
• Ability to maintain acceptable standards of workplace conduct
• Ability to be self-motivated and take initiative
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Must maintain a neat and clean appearance at all times
• Must have an outgoing and positive attitude towards guest and employees

Perks and Benefits:

On top of your competitive base pay, you will also enjoy the following:

• Fun, fast-paced environment
• Potential for daily tips when working the cash register
• Discounted meals while working
• Employee-exclusive discounts when not working
• Full-time or part-time available with promotion opportunities
• Flexible work shifts  (day shift, night shift, weekday and weekend shifts available)
• No late nights (8 PM close) and Sunday/ Monday’s off,
• No experience required, but preferred
• Training provided