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Chick-fil-A Careers and Jobs

Culinary Training Leader

Full-time

A Chick-fil-A Training Leader plays a crucial role in ensuring the effective training and development of team members to maintain high standards of customer service and operational excellence. Here is a typical job description for a Chick-fil-A Training Leader:


Job Title: Training Leader


Location: Chick-fil-A Macland


Job Summary:

The Training Leader is responsible for overseeing and coordinating the training and development programs for new and existing team members. This role ensures that all staff are well-prepared to provide exceptional customer service and adhere to Chick-fil-A's operational standards.


Key Responsibilities:

Training Program Development and Implementation:

  - Develop, update, and maintain comprehensive training materials and programs.

  - Conduct orientation sessions and on-the-job training for new employees.

  - Ensure all team members are trained in Chick-fil-A’s customer service standards, food safety procedures, and operational protocols.

  

Team Member Development:

  - Identify training needs and opportunities for individual team members.

  - Provide ongoing coaching and support to team members to help them achieve their full potential.

  - Foster a positive and inclusive work environment that encourages learning and growth.

  

Quality Assurance:

  - Monitor and assess the performance of team members to ensure compliance with company standards.

  - Implement corrective actions and additional training as needed to address performance gaps.

  

Administrative Duties:

  - Maintain accurate training records and documentation.

  - Coordinate with management to schedule training sessions without disrupting daily operations.

  - Track and report on the progress of training programs and team member development.

  

Leadership and Collaboration:

  - Work closely with the Owner/Operator and management team to align training initiatives with business goals.

  - Lead by example, demonstrating exceptional customer service and adherence to operational standards.

  - Collaborate with other departments to support overall business operations and objectives.


Qualifications:

- Previous experience in a training or supervisory role, preferably in the food service industry.

- Strong communication and interpersonal skills.

- Excellent organizational and time-management abilities.

- Ability to motivate and inspire team members.

- Proficiency in using training software and tools.

- Commitment to Chick-fil-A’s values and customer service standards.


Working Conditions:

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Ability to stand for extended periods and perform physical tasks related to the job.


Benefits:

- Competitive salary and benefits package.

- Opportunities for career advancement.

- Access to ongoing training and development programs.


This job description serves as a guideline and may be subject to change based on the needs of the store and company policies.

Chick-fil-A - Macland Crossing

2005 MacLand Crossing Cir SW, Marietta, GA, 30008
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.