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McDonald's Careers and Jobs

Shift Manager

Full-time

A McDonald's Shift Manager is responsible for providing leadership to crew and other managers during a shift to ensure great QSC to our Customers. Shift Managers plan for each shift, monitor performances during the shift , take action to ensure the team is meeting McDonald's standards, monitor safety, security, and profitability, and communicate with the next Shift Manager to help prepare them to run a great shift too. Shift Managers are also responsible for meeting targets during their shifts and helping meet assigned goals.


This role is vital to the operations within the restaurant because you’ll:

  • Lead the experience: Handle and oversee crew schedules
  • Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
  • Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
  • Take action first: Take measures around safety, security, inventory, and profitability
  • Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
  • Be results oriented: Drive and expect a high level of performance from the team

To be a successful Shift Manager , you’ll need:

  • Passion for helping and serving others (customers and fellow team members);
  • Strong customer service and support focus;
  • The ability to communicate effectively and anticipate customer needs; and
  • To provide solutions and make decisions in a fast-paced environment

Responsibilities:

  • Clearly show commitment to 100% Total Customer Satisfaction at all times!
  • Demonstrated the ability to work as a team member and develop teamwork with others.
  • The ability to communicate with and lead crew.
  • The ability to assist the General Manager  in many of their duties.
  • The ability to motivate self and others.
  • Ensure Food Safety.
  • Inventory Management.
  • Planned & Daily Maintenance/Cleanliness.
  • Monitor service and production procedures.
  • Ensure Safety and Security.
  • Shift Management Skills.
  • Ability to meet targets.

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).


This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

McDonald's - Snapper Creek/12309

12198 SW 117th Ave, Miami, FL, 33186
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