Job Title: Convenience Store Team Member

Department: Convenience Store

Reports To: Convenience Store Manager

FLSA Status: Hourly

POSITION SUMMARY

The Convenience Store Team Member provides superior customer service in a welcoming and friendly atmosphere. This position is responsible for greeting customers, stocking and merchandising, taking customers' payment, and creating a positive energetic atmosphere for the customers.

CORE FUNCTIONS OF POSITION

• Provides exceptional customer service
• Welcomes customers to the store
• Assists customers with items they are looking for and in the purchase of store merchandise
• Verifies customer's age by asking for appropriate identification, in accordance with company policy and state/federal laws
• Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases
• Develops personal ongoing relationships with customers
• Answers the telephone and assists callers using proper phone etiquette
• Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received
• Communicates and works cooperatively with Convenience Store Manager to maintain department standards
• Ensures floors are clean and free of debris
• Maintains proper housekeeping in the store by dusting shelves, cleaning windows, straightening displays, and keeping product clean and free from dust.
• Stocks and organizes the store as needed. Assists with inventory and makes notations for management of any items in short supply
• Assures that gas pumps are operating properly, calling for assistance when necessary
• Participates in merchandising and displaying of all products
• Works with Convenience Store Manager to carry out product resets and understand sales trends
• Always makes the best use of time and resources; seeks ways to reduce costs
• Prevents loss by knowing and complying with DMG's safety rules
• Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps
• Anticipates the impacts and risks of decisions and actions
• Contributes to overall team readiness
• Orders and displays signage to ensure all products are properly priced
• In absence of Convenience Store Manager, checks and scans in vendor invoices to ensure the correct product is being received
• Performs all other duties as assigned by the Convenience Store Manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with customers and all team members
• Possesses excellent time management skills and ability to handle multiple tasks
• Good oral and written communication
• Complete understanding of all safety requirements and company safety policies
• Proper training and knowledge of the following equipment/procedures: cash register, box cutter, gas console equipment, and proper lifting techniques
• Complete knowledge of all company security regulations and federal/state/local regulations relating to the sale of alcohol and/or tobacco products
• Effective mathematical skills for proper money handling
• Ability to obtain liquor licensure as required by state or by local municipality
• Ability to obtain any other applicable certifications/licensure as required
• Commitment to excellence in customer service and other DMG values

EDUCATION AND EXPERIENCE REQUIRED

• 3-6 months customer-service experience preferred
• Prior experience with cash register and/or cash handling highly recommended

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting and carrying up to 60 pounds on an occasional basis
• Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders
• Must be able to work at a fast pace
• Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures (ovens, grills)