Hospitality Team Member at Chick-fil-A is a customer-facing role focused on delivering exceptional guest service and hospitality.
Key Responsibilities
- Greet guests warmly with a smile, make eye contact, and provide friendly, attentive service.
- Take customer orders accurately at the front counter or drive-thru.
- Prepare beverages, desserts, and assemble/serve orders quickly and correctly.
- Maintain cleanliness in the dining room, counter areas, restrooms, and other guest-facing spaces while following health and sanitation guidelines.
- Anticipate guest needs, answer menu questions, handle special requests, and resolve any complaints promptly and courteously.
- Ensure every guest leaves satisfied with a positive experience and "second-mile" service (going above and beyond).
- Support opening/closing procedures as needed and communicate effectively with kitchen staff.
- Uphold Chick-fil-A's brand standards, core values, and operational policies for food safety, quality, and consistency.
Typical Requirements & Qualifications
- Friendly, energetic, outgoing personality with a servant-hearted attitude and positive demeanor.
- No prior experience required — Chick-fil-A provides training
- Must be at least 16 years old
- Available to work a flexible schedule, often including evenings, weekends, and a minimum number of shifts
- Reliable transportation.
- Ability to work in a fast-paced, high-volume environment (hot, noisy, standing for long periods).
What Makes It Different at Chick-fil-A
- Restaurants are closed on Sundays, allowing for better work-life balance.
- Strong emphasis on hospitality and creating a caring, family-like atmosphere for both guests and team members.
- Opportunities for growth, leadership development, scholarships, and advancement within the restaurant.
- Competitive pay that varies by location
- Scholarship opportunities
Work schedule
- Day shift
- Weekend availability
- Night shift
Benefits
- Flexible schedule
- Referral program
- Paid training