As an Operations Manager at Chick-fil-A 98th and Columbus Ave, you will play a vital role in creating a welcoming and inclusive environment where our team and community thrive. We are committed to delivering exceptional hospitality by ensuring every team member and guest feels valued and supported. Excellence drives our approach to onboarding, training, and developing our team, helping them achieve their full potential. We take pride in fostering a culture of respect where everyone is treated with kindness, dignity, and fairness, and we are passionate about building a positive, growth-oriented workplace. The Talent Manager will collaborate closely with director-level leadership and the operator to ensure seamless onboarding orientation and training of team members and shift leaders. This role focuses on maintaining operational efficiency by developing and implementing training schedules, managing team member schedules to align with staffing needs, and ensuring consistent application of Chick-fil-A’s service standards and operational processes. This role is focused on operations, with the Manager expected to engage directly with team members on the floor and in the kitchen.

Key Responsibilities & Requirements:

• The manager role focuses on hands-on leadership, working closely with team members, being deeply involved in both kitchen and front-of-the-house operations
• Team Support - Provide hands-on support to employees during challenging or high-demand periods, fostering a culture of teamwork and accountability
• Filling in on shifts: Support any role or shift as needed to maintain seamless operations during peak times or staffing shortages.
• Demonstrated knowledge of general HR policies, procedures, and practices
• This is a full-time role requiring 45-55 hours per week, with a significant portion of time spent actively working on the floor alongside team members to support operations
• Hiring Process Management: Oversee recruitment efforts, guide candidates through the hiring process, and schedule and conduct interviews using hiring platform software.
• Onboarding and Training: Facilitate onboarding programs, orientation sessions, and training schedules to prepare team members for success.

Outcomes or Measures of Success

• Retention and Engagement: Successfully implement retention strategies by contributing to team engagement initiatives and ensuring high morale
• Fair Workweek Law Compliance: Follow Fair Workweek regulations strictly by consistently monitoring scheduling practices, promptly addressing changes or requests, and ensuring compliance with all related requirements.
• Growth-Oriented Culture: Foster a growth mindset among team members and shift leaders, encouraging professional development and preparing them for future leadership roles.
• Operational Consistency: Ensure accuracy and compliance in payroll, training records, timekeeping, and attendance management by adhering to established administrative processes and maintaining regular oversight.

Qualifications:

1. Impeccable organization skills and people skills
2. A minimum of 5 years of experience in a manager leadership role in the restaurant industry
3. Familiarity with Fair Workweek laws is preferred
4. Bilingual - English and Spanish Speaking (recommended)

Benefits:

• Paid time off
• Health, dental, vision, and life insurance
• 401k matching
• Employee discount
• Performance-based bonuses