Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Pet Parent Relationship Manager. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs - and upon completing training, you can even bring YOUR dog to work with you! What a bonus!
What we offer: Let’s look at what Dogtopia does for you!
• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification programs available based on merit and interest
• Competitive hourly wages with flexibility in scheduling
• Learn key customer service, teamwork, or even sales skills!
Now that we have the fun out of the way, let’s get into what you can offer us.
• Sales Initiatives
o Convert lead calls to Meet & Greets
o Schedule Tours/Meet & Greets
o Conduct follow-up calls with leads that did not schedule
o Express in actions to pet parents our Dogtopia-isms
The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
• Customer Service and Presentation
o Practice the 3Ss (smile, story, and satisfaction)
o Always finding new ways to improve the Meet & Greet tour scripts
o Strive for high customer review ratings!
o ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Pet Parent Relationship Manager, you are responsible to work with pet parents and team members to ensure our customer experience sets the highest standards and satisfaction while growing D.I.D. (Dogs in the Door). Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY.