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Operations Supervisor/Site Lead (Baltimore, MD)

Rate of pay$23.00-$25.00 per hour

Who We Are


Our COVID-19 public health programs are a perfect example of a more direct, digital-first health care model at work. Since the start of the pandemic, we have delivered several of the very few “burden-free” testing and vaccination programs in America -- not requiring insurance, a doctor’s note or cost. Our programs have supported millions of Americans with digital scheduling and result delivery and 24-48 hour test result turnaround times, as well as mobile-based programs to take COVID tests and vaccines directly where they are needed most. Our operational know-how means we can deliver these programs to local governments, organizations and employers at among the lowest per unit costs in the country. Today, we are focused on locking arms with governments and organizations on effective COVID response programs that help Americans return to school, work and life. 


Having delivered millions of COVID tests and hundreds of thousands of vaccinations to date, Nomi’s journey is just starting in delivering integrated care the way it should be. Our mission won’t rest until we rewire health care infrastructure and deliver the kind of health care experience we all deserve in America.


The system must change, and we’re the ones to do it. Join us on the journey.

Requirements

Clinic Operating Hours: Monday - Saturday 8 AM - 8PM


The Site Lead is responsible for clinic and staff performance standards including, but not limited to: safe work habits, cleanliness, infection control and clinical procedures, and customer service and professionalism. Manages clinic daily, executes excellent customer service, trains new staff members in proper policies and procedures, and maintains thorough and accurate reporting. Supports team members in their daily expectations, solves problems, proactively prevents problems as well as helps build and sustain estaff and patient engagement, and represents the MedX brand as a brand ambassador both internally and externally.


This is a hands on field operations position, responsible for all aspects of delivery and leadership at your clinic. These responsibilities include inventory/supplies management, staff training, transport/light maintenance of company van (if applicable), technical system access and troubleshooting in accordance with client requirements, stakeholder engagement, employee and patient motivation and the ultimate success of each site that goes the distance to provide excellent service to both our communities and our patients. 


The Site Lead will be expected to work during the entirety of the clinic operating hours for a minimum of 3 days per week and 2 Saturdays a month.


You will:

  • Build and develop a new, and sometime rotating production team of both clinical and non-clinical staff capable of delivering high quality testing services in accordance with specified requirements and deliverables.
  • Organize and self-manage your workflow by assigning responsibilities, oversee scheduling and routine productions activities
  • Have effective use of time management while prioritizing your workload
  • Pre-plan events, anticipate needs, and action solutions to ensure flawless execution
  • Effectively communicate organizational needs
  • Use your troubleshooting expertise to provide resolutions should problems arise
  • Demonstrate the ability to perform standardized work processes and defined work instructions
  • While overseeing your production team, provide guidance, support and developmental needs so the team and organization is successful
  • Manage multiple projects simultaneously
  • Drive company vehicle to pick up points for supplies and drop off.
  •  Maintain flexibility to work at various sites if needed and train co-workers as needed.
  • Perform other related duties as assigned

You’ll need:

  • Minimum 1-2 yeas of successful operational experience preferred 
  • Must possess a clean driving record
  • High School Diploma or equivalent required
  • Bachelor’s Degree preferred
  • The ability to follow directions while being a self-starter
  • Effective oral and written communication
  • Physical stamina to (including but not limited to) stand, kneel, bend, push, pull, reach, grip, lift, etc
  • Ability to withstand outside temperatures and elements
  • Comprehension of and adherence to safety, clinical, procedural & policy practices (or a willingness to learn about them!)
  • Must be able to travel for necessary training

Work Environment and Physical Demands:


Depending on the testing site the job might be performed INSIDE and OUTSIDE; The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping, stand, sit, bend, stoop, crawl, kneel, ascend and descend stairs. Also to reach with arms and hands, and use hands and fingers to feel, handle, and manipulate keyboard keys. The employee is required to talk and hear. Employees might also be required to drive the company vehicle during the working hours - Valid Drivers License.


Travel may be required on company business by car, plane or other transportation.