Elite Suites Careers and Jobs

Elite Suites Careers in Southlake

2201 E Continental Blvd, Southlake, TX 76092
BatherFull Time
2201 E Continental Blvd, Southlake, TX 76092
The Bather is a position within the Resort. We believe in the...
Rate of pay$12 - $13 per hour
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Pet GroomerFull Time
2201 E Continental Blvd, Southlake, TX 76092
The Pet Groomer is a commission-based position within the Resort...
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ReceptionistPart Time
2201 E Continental Blvd, Southlake, TX 76092
We believe in the mission of “Pet Lovers Delighting Pet Lovers”
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.Equal Employment Opportunity:NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws....
Rate of pay$13 - $15 per hour
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2201 E Continental Blvd, Southlake, TX 76092
The Pet Care Specialist is a position within the Resort . We
* Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
* Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.
* Supervise activities of multiple dogs throughout the day
* Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
* Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
* Monitor guest’s health by daily charting of eating and elimination habits. Dispose of and clean up any stool and urine.
* Monitor guest’s reaction to playtimes and general demeanor by charting playtime interactions
* Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
* Pay specific attention to special handling notes, (Meds Person to Feed, Leash Reactive, Separate for Feeding, etc.)
* Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety. Clean and sanitize all pet enclosures, exercise yards, and common areas.Mix and use disinfectants and other chemicals safely as instructed by the supervisor.
* Consult with other departmentsEqual Employment Opportunity:NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws....
Rate of pay$12 - $14 per hour
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2201 E Continental Blvd, Southlake, TX 76092
The Shift Lead is a position within the Resort . We believe in
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.In addition, the Shift Lead performs the following duties of the Pet Care Specialist:* Ensure that each guest is treated with respect and dignity
* Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
* Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.
* Supervise activities of multiple dogs throughout the day
* Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
* Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
* Monitor guest’s health by daily charting of eating and elimination habits. Dispose of and clean up any stool and urine.
* Monitor guest’s reaction to playtimes and general demeanor by charting playtime interactions
* Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
* Pay specific attention to special handling notes, (Meds Person to Feed, Leash Reactive, Separate for Feeding, etc.)
Equal Employment Opportunity:NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws....
Rate of pay$14 - $16 per hour
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