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The Pet Spot Careers and Jobs

Experienced Pet Groomer

Professional

Groomer:

The Pet Groomer is an essential part of the Pet Resort

team. A successful candidate for

this position should have experience grooming and bathing all breeds of dogs

and cats.  This is a service-related

industry that requires someone who is passionate about customer service, a team player, self-motivated,

takes direction well, has excellent communication skills, and has great

attention to detail.  Primary responsibilities are to

ensure that all pets in your care receive a groom that is of professional

quality that meets or exceeds the client’s request without ever compromising

the physical and emotional health of the pet.

Day in the Life:

This role is very

important to our pets and their parents. You’re the one who makes them feel

like a million bucks! Oftentimes, you are helping keep their pet healthy by

maintaining a clean and well-groomed animal. Daily, you’ll work on animals with

reservations, walk-in appointments, and guests onsite for boarding and

daycare.  You’ll perform a full groom,

simple baths and touch-ups, and sometimes, the random “emergency-someone-just-peed-on-themselves-bath.”

You’ll not only communicate with the dog(s) but also have a lot of interaction

with pet parents and the customer service team. 

You’ll document what you are seeing - sometimes you’re the first to

notice an issue and can help the parents solve a health concern. And let’s not

forget -- you’re probably going to scoop some poop, clean up some pee, go home

with some fur on you and get lots of sloppy kisses.

 Responsibilities:

Provide an overall

positive experience for the pets as they are being groomed, including

compassion, gentleness, reassurance, safety, and comfort.

Ensure that all pets are groomed or bathed to the parent’s

specifications.

Work with resort hosts to schedule grooming appointments.

This includes returning phone calls or other communication in a timely manner,

using online software, and working with resort hosts to fill open appointments.

Discuss vaccination protocol with both new and existing

clients

Greet all grooming

clients whenever possible to discuss grooming instructions after assessing the

dog’s coat and condition. Provide feedback and follow up after salon service to

the client along with documenting in pet’s records. 

Suggest any added

services that would be beneficial to the pet to parents.

Ensure client satisfaction

by resolving any customer service issues within your capabilities

Properly maintain

all grooming tools to ensure the quality of grooms. Check equipment on a

regular basis to ensure it is not hazardous to staff or guests.

Maintain a sanitary

and healthy environment by following the resort’s standards of cleaning and

disinfecting your workspace.

Efficiently use supplies and notify the manager when

supplies are needed.

Monitor and report any health concerns noticed during

services.  Provide water and appropriate

opportunities to eliminate during services.

Follow all

standards of safety with regard to handling guests.  Review care and behavior notes, follow

guidelines for pet identification and ensure appropriate staff is aware that a

guest is in your care.

Adhere to pricing guidelines. Get prior

approval from the manager or pet parent before any additional costs are added

to the service.

Work cohesively

with other departments

 

Work with a team who all exemplify

these qualities:

A passion for animals and animal care,

especially dogs + cats. Willing to learn animal behavior to ensure their

safety.

Focuses on safe and gentle handling.

Forceful, aversive, aggressive handling, vocalizing or treatment will not be

tolerated.

Customer Service Oriented - Ability to

take care of the customers’ needs while following company procedures. Manages

difficult or emotional customer situations; Responds promptly to customer

needs; Responds to requests for service and assistance. Build trust with

customers.

Willing and able to communicate directly

with clients, both written and orally, about their dog. Works to make these

“lifetime clients”.

Good teamwork and willingness to assist

other departments as necessary.

Cheerful, friendly, positive

team-oriented attitude. Ability to take direction well and resolve conflict

with tact and diplomacy.

Strong attention to detail, especially

where documentation is concerned. Ability to work in computer systems such as

Microsoft Office.

Reliable, punctual, dependable, and able

to work a flexible schedule including weekends and holidays.

Must be able to work under conditions

that require sitting, standing, walking, bending, reaching, pulling, pushing,

and grasping. Ability to work in temperature extremes, work outside, or in

distracting work environments such as loud noise/sound. Physically able to

handle dogs of all sizes and to lift up to 60 lbs.  Ability to tolerate being in close contact

with various bodily fluids and to get dirty frequently.

 

Qualifications For This Position:

Education: Professional Grooming

Certifications are preferred but not required

Experience:  Two + years of professional grooming

experience preferred

Strong knowledge of individual breed

standards and breed cuts

Use of proper scissoring techniques

 

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity /

Affirmative Action employer committed to diversity in the workplace. All

qualified applicants will receive consideration for employment without regard

to race, color, religion, sex, sexual orientation, age, national origin,

disability, protected veteran status, gender identity, or any other factor

protected by applicable federal, state, or local laws.

 

The Pet Spot - Norwood/Cincinnati

2503 Norwood Ave, Norwood, OH 45212
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