Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

What You’ll Do: The Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately. Essential functions:

PEOPLE:

• Demonstrate Self-Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.  
• Knows personal strengths, weaknesses, opportunities, and limits.  
• Display ability to listen, self-motivate and motivate others.  
• Proactively seeks feedback without being defensive.    
• Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success.
• Coaching, Feedback, & Accountability – Holding self and others accountable to meet commitments.     
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements.  
• Creates an environment that enables people to be their best.
• High Energy Relationships & Conflict Resolution – Relating openly and comfortably with diverse groups of people and turning inspiration and strategy that motivates others into action.  
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely manner to ensure positive resolution and guest recovery using BLAST (Believe, Listen, Apologies, Satisfy & Add Value, Thank).     
• Treats employees with respect, dignity, and regularly recognizes them.

PROCESS:

• Decision Making & Productivity – Making good and timely decisions that keep the organization moving forward.     
• Understand how to track sales and labor within Rackson systems.   
• Drive operational excellence at all times to improve the guest experience.     
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.     
• Effectively plan, organize, and implement all shift operational routines and activities.   
• Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team.
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities.
• Communicates Dynamically Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.      
• Utilize Lead the team with empathy and fairness; display a teamwork mindset, while delegating tasks and holding team accountable for execution.    
• Ability to escalate individual and restaurant issues to the appropriate partners.    
• Leads by example.

PROFIT:

• Attracts & Develops Top Talent – Attracting and selecting the best talent to meet current and future business needs.      
• Trains and develop new and current team members in all positions; ensures systems for training employees are fully implemented and followed.    
• Identifies and develops internal candidates for management and team Leader positions.
• Financial Acumen – Interpreting and applying the understanding of key financial indicators to make better business decisions.     
• Manages shift activities to achieve excellence in restaurant operational performance.    
• Complies with all state and federal labor laws and regulations.  

What Will Make You Successful:

• Must be at least 18 years of age.      
• High school diploma or equivalent restaurant management experience.     
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.   
• Commitment to Guest satisfaction.  Look at Restaurant Operations from the Guest’s point of view. 
• Effective communicator with co-workers and the Restaurant Management Team. 
• Excellent organization, planning, time management, delegation, and problem-solving skills.  
• Must have reliable transportation to work and to company outside events / meetings.    
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.

Physical Requirements: Able to reach, bend, stoop, climb, and/or lift up to 50 pounds. Able to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.

Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions.

What You Can Expect from Us:

• Competitive salary and benefits
• Eligibility to Shift Leader bonus program
• Flexible environment
• Authentic, values-based leadership

About Rackson Restaurants: Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!