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Tin Pot Creamery Careers and Jobs

Assistant Manager

Reports directly to General Manager

Tin Pot Creamery’s Assistant Manager (AM) is expected to ensure a great customer experience while maximizing sales, managing FOH employees and helping maintain a friendly, staffed and stocked store. Through hiring, training, scheduling, ordering, financial reporting and managing, the AM provides a supportive role to the General Manager and helps keep the store up to Tin Pot Creamery Standards.

Qualifications:

● 6+ months food service leadership experience or 12+ months retail leadership
● High School Diploma or G.E.D. required
● has or can obtain a Food Handler’s Card within 2 weeks of hire
● Ability to lift 50 lbs. and stand on your feet for 40+ hours per week

Required Abilities and Traits:

● Flexibility
● Collaborative
● Customer focused
● Open communication, contribute to discussions and upfront about needs and observations
● Assertive in giving feedback/constructive criticism
● Receptive to feedback and constructive criticism
● Creativity and innovation
● Oral and written communication skills
● Computer skills including Microsoft Office & Google Drive
● Problem analysis/solving
● Planning, organizing and scheduling
● Detail oriented
● Meet Deadlines
● People Skills
● Team leader/builder/player
● Growth Mindset

Duties and Responsibilities:

● Refer to Scooper, Key Holder and Shift Manager Job Descriptions for additional list of duties the AM is responsible for.
● Supervise and oversee daily operations of Tin Pot Creamery under the General Manager
● Follow safety and sanitation guidelines
● Ensure stores are consistent and maintained at high level that fit the Tin Pot brand.
● Support the GM’s staffing efforts through recruitment, interviewing and training staff.
● Create weekly employee schedule for GM to approve
● Ensure and enforce staff's understanding of company policies, guidelines and procedures.
● Develop and support employees including training & enforcing procedures, educating and retraining, regular meetings and performance reviews as directed by GM
● Conduct weekly 1:1 meetings with Key Holders and Shift Leads
● Present weekly summary at GM 1:1
● Hold employees accountable for work performed (quality, efficiency, attendance, appearance & behavior)
● Gives feedback to coworkers in a timely manner
● Coach, teach and demonstrate sound customer service principles to all store staff
● Use direct customer contact to resolve issues as needed
● Assist putting out & maintaining merchandising displays (packaging, signage, labels, etc)
● Ensure the maintenance of store equipment through routine cleaning
● Collect and fulfill Pre-Order requests
● Conduct monthly inventory and submit by opening, the 1st day of every month
● Monitor inventory and supply levels and order products as they are needed
● Balances cash drawers, prepares deposits and places change requests with bank
● Communicate any issues with GM (staff or product shortages, staff training needs, etc)
● Quality Control menu items to ensure the highest degree of quality and freshness

Benefits

Health benefits, paid vacations, product discounts and MORE!

Tin Pot Creamery - Campbell

1875 S Bascom Ave, Campbell, CA 95008
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