Driver Experience Representative

Rate of pay$15.5 - 17.5 per hour

The Driver Success Representative is responsible for all aspects of communication with the new and existing independent drivers of DeliverThat’s delivery teams. A Driver Success Representative ensures that DeliverThat has an effective and well-informed fleet through effective and timely communication and documentation.

Essential Duties and Responsibilities:

  • Utilizes primary company software (such as G-Suite and Microsoft Office) to execute assigned tasks. 
  • Serves as the frontline communications resource for the company’s networked independent contractors.
  • Serve as the frontline communication resource for the company’s digital and text-centric platforms. 
  • Communicates status updates from partners and drivers to the appropriate dispatch team. 
  • Files CRM tickets for each communication. 
  • Remains calm and productive while managing a high volume of communications. 
  • Provides excellent customer service to all individuals through prompt and courteous communication. 
  • Fields overflow inbound calls from recruiting, driver relations, and restaurant relations teams. Providing basic assistance through self-serve options (knowledge base) and placing back in the appropriate queue as needed or referring to email.
  • Other duties and responsibilities as assigned.


  • Prior work experience in Data Entry
  • Prior work experience in Client Support & Servicing
  • Prior work experience using Google G-Suite or Microsoft Office
  • Legally eligible to work in the United States
  • Willing to undergo a background check


  • Health Insurance
  • Vision and Dental Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Company-match Retirement Plan

DeliverThat - OH, Canton

Perry Heights, OH, 44646