The Driver Success Representative is responsible for all aspects of communication with the new and existing independent drivers of DeliverThat’s delivery teams. A Driver Success Representative ensures that DeliverThat has an effective and well-informed fleet through effective and timely communication and documentation.

Essential Duties and Responsibilities:

• Utilizes primary company software (such as G-Suite and Microsoft Office) to execute assigned tasks. 
• Serves as the frontline communications resource for the company’s networked independent contractors.
• Serve as the frontline communication resource for the company’s digital and text-centric platforms. 
• Communicates status updates from partners and drivers to the appropriate dispatch team. 
• Files CRM tickets for each communication. 
• Remains calm and productive while managing a high volume of communications. 
• Provides excellent customer service to all individuals through prompt and courteous communication. 
• Fields overflow inbound calls from recruiting, driver relations, and restaurant relations teams. Providing basic assistance through self-serve options (knowledge base) and placing back in the appropriate queue as needed or referring to email.
• Other duties and responsibilities as assigned.

Requirements:

• Prior work experience in Data Entry
• Prior work experience in Client Support & Servicing
• Prior work experience using Google G-Suite or Microsoft Office
• Legally eligible to work in the United States
• Willing to undergo a background check

Benefits:

• Health Insurance
• Vision and Dental Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Company-match Retirement Plan