Gateway Center Careers and Jobs

VA Clinical Case Manager

Rate of pay$40,000- $42,000 per year

Reports To: Director of Residential Services (VA)

Salary Band: Band A- Full Time (40 HRS) 


The VA Clinical Case Manager (VACCM) is responsible for providing guest centered counseling services and evidence based strategies that support program participants with their desire to end their current condition of homelessness and to become stably housed. The VACCM will provide assessments and provide recommendations to treat the psychosocial and environmental factors that impact the guest’s ability to achieve maximum health and wellness. The VACCM assesses the guest's psychological and emotional adjustment to illness within the context of their behavioral health diagnosis and treatment options. The incumbent participates in care coordination with an inter-disciplinary team for Veterans with high acuity facilitating access to care, assessing the dynamics between economics, housing, social supports, psychological and function status, and care planning


  • Master’s degree preferred in social service field preferred (i.e. social work, counseling, marriage and family therapy, child and family services, human services)
  • Licensure required
  • Strong organizational skills and commitment to substance abuse and disease concept focused treatment models.
  • Excellent written and verbal communication skills
  • Proficient in Outlook and Microsoft Word and other Software Packages
  • Flexibility (may require some evenings and weekend work)

Principal Accountabilities

  • Conduct intakes, interviews, and screenings of prospective guest
  • Conduct assessment of guests’ behavioral health needs 
  • Develops and maintains comprehensive programs for identifying and promoting self-sufficiency in Contract Residential participants, working with Veterans to obtain new skills and to resolve problems. 
  • Performs all case management duties associated with the Contract Residential programs in addition to other Veteran guests in dorms who choose to participate in case management. 
  • Promotes all onsite self-sufficiency programs with all new guests. Explain the benefits, advantages and encourages Veterans to participate in Case Management. 
  • Performs orientations to educate and inform new guests as a part of the GWC Resident Services Team 
  • Works directly with Veteran guests in identifying barriers to self-sufficiency and developing goals and objectives for overcoming these barriers through a Needs Assessment process. Identifies strengths and needs and makes referrals to available VA and community resources to meet those needs. Guest files will track individual needs, assessments, strategies and progress through ongoing case management. 
  • Develops an Individualized Service Plan with each Veteran and facilitate weekly/monthly/as needed meetings to provide Veterans with an opportunity to review program requirements, discuss concerns and/or ideas and provide updates on new activities. 
  • Maintain complete chart notes; maintain confidentiality and adhere to all HIPAA policies. 
  • Ensure all case records are current by documenting ongoing contacts through case notes within 72 hours, trainings attended, referrals, and resources offered
  • Maintain complete and current documentation on all guests in required databases
  • Submit monthly reports to supervisor
  • Ensure all Behavioral Health resources are updates and accessible to program staff
  • Participate in staff development and all required Agency meetings
  • Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision,  distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Accommodations may be made to enable individuals with disabilities to perform the essential functions.


Gateway Center offers benefits to all Full Time Employees. 

  • Health Insurance
  • Dental 
  • Vision
  • Short Term Disability and long term Disability insurance
  • Life Insurance
  • 401(K)
  • Paid Vacation
  • Paid Holidays
  • Three paid Mental Wellness days
  • Two Paid Personal days
  • Paid leave on your Birthday

Gateway Center - Main Site

275 Pryor St SW, Atlanta, GA 30303