Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. 

Responsibilities Include: 

Team Player

• Work well and interacts with others respectfully 
• Respond positively to coaching and feedback 
• Communicate with team members 
• Able to learn and execute multiple tasks 

Operational Excellence 

• Provide guest service 
• Resolve guest issues 
• Follow Brand standards, recipes and systems 
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws 
• Maintain clean and neat work environment 

Profitability 

• Execute restaurant standards and marketing initiatives 
• Handle POS transactions and payments with accuracy 
• Prepare and deliver all products according to Brand standards 

Skills/Qualifications 

• Fluent in English 
• Basic computer skills 
• Capable of counting money and making change 
• Able to operate restaurant equipment (minimum age requirements may apply)

Competencies 

Guest Focus 

• Understands and exceeds guest expectations, needs and requirements 
• Develops and maintains guest relationships 
• Displays a sense of urgency with guests 
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through 
• Resolves guest concerns by following Brand recommended guest recovery process 

Passion for Results 

• Sets and maintains high standards for self and others, acts as a role model 
• Consistently meets or exceeds goals 
• Contributes to the overall team performance; understands how his/her role relates to others 

Problem Solving and Decision Making 

• Identifies and resolves issues and problems 
• Uses information at hand to make decisions and solve problems; includes others when necessary 

Interpersonal Relationships & Influence 

• Develops and maintains relationships with team 
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments