Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. 

Responsibilities Include 

Team Environment 

• Support a respectful team environment 
• Communicate shift priorities, goals and results with team members 
• Support the training of crew members as requested 
• Provide coaching and feedback to crew members 

Operational Excellence 

• Create and maintain a guest first culture in the restaurant 
• Resolve guest issues 
•  Ensure Brand standards, recipes, and systems are executed 
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws 

Profitability 

• Drive sales goals and results 
• Execute restaurant standards and marketing initiatives 
•  Manage cash over/short during shift 
• Ensure all products are prepared according to Brand standards 

Skills/Qualifications 

• Fluent in English 
• Restaurant, retail, or supervisory experience 
• Math and writing skills 
• Basic computer skills 
• At least 18 years of age (where applicable) 
• High School diploma or equivalent, preferred

Competencies 

Guest Focus 

• Understands and exceeds guest expectations, needs and requirements 
• Develops and maintains guest relationships 
• Displays a sense of urgency with guests 
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through  Resolves guest concerns by following Brand recommended guest recovery process 

Passion for Results 

• Sets and maintains high standards for self and others, acts as a role model 
• Consistently meets or exceeds goals 
• Contributes to the overall team performance; understands how his/her role relates to others 

Problem Solving and Decision Making 

• Develops and maintains relationships with team 
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments