Job Title: Front of House Director
Company: Chick-fil-A
Location: North Canton FSU
Reports To: Executive Director
Mission
To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.
Outcomes
- Achieve and maintain Top 20% in all key CEMs by the end of 2027.
- Maintain Speed of Service (SOS) under 3:30 on average within the first year.
- Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
- Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
- Train all FOH team members on guest service standards within their first 30 days.
- Ensure 100% QIV and >95% Smart Shop compliance for FOH-specific areas.
- Deliver a minimum 30% CFA One sales mix by engaging guests with digital tools and upselling strategies.
- Conduct biannual evaluations for all FOH team members, with clear feedback and documented development plans.
Competencies
- Behavioral Fit
- Enthusiasm
- Communication and active listening
- Guest-first mindset
- Planning and efficiency
- Conflict resolution
- Follow-through
- Adaptability and poise under pressure
- Ability to train and develop others
- Cultural Fit
- Warm and welcoming
- Purpose-driven and guest-focused
- Grace-filled leader who holds high standards
- Generous with feedback and encouragement
- Consistent and composed
- Encourages unity and celebrates others
Married to the Mission: Grow People, Grow Business, but dating the Methods.
Vision: To provide Excellence through Hospitality to help our community Grow.
Values: Excellence, Hospitality, Growth
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Life insurance
- 401(k) matching
- Employee discount