Job Title: Operating Director
Company: Chick-fil-A
Location: North Canton FSU
Reports To: Owner/Operator
Mission
To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.
Outcomes: KPI’s
- Achieve Top 20% ranking in all key CEMs by the end of 2027.
- Maintain average Speed of Service (SOS) under 3:30 within the first year.
- Ensure Food Safety Score of 1 consistently; Guardian of the Brand.
- Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.
- Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.
- Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.
- Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.
Competencies
- Behavioral Fit
- Strategic thinking
- High follow-through and accountability
- Integrity
- Strong planning and systems leadership
- Leadership development and coaching
- Emotional intelligence and presence
- Clear, persuasive communication
- High personal standards
- Cultural Fit
- Servant-hearted
- Enthusiastic and purpose-driven
- Grace-filled and truthful
- Generous with time and attention
- Consistently present and reliable
- Community-minded and family-oriented
Married to the Mission: Grow People, Grow Business, but dating the Methods.
Vision: To provide Excellence through Hospitality to help our community Grow.
Values: Excellence, Hospitality, Growth
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Life insurance
- 401(k) matching
- Employee discount