POSITION PURPOSE
The Shift Manager position creates legendary experiences for guests by assisting the
General Manager in managing shift operations, providing support and coaching to team
members to ensure tasks are performed effectively.
RESPONSIBILITIES
• Supervises the operation of the restaurant on a shift-by-shift basis
• Provides support to team members, coaches team member behaviors and is hands
on with all stations
• Conducts pre and post shift meetings
• Diligently follows food and general safety requirements and models behavior that
protects them and others
• Completes all manager tools and administrative duties on time and with integrity
• Manages the balance of labor hours and service efficiency during their shift to meet
labor guidelines without sacrificing guest service
• Supports execution of all sales building initiatives
• Assists the General Manager with interviewing, onboarding, training, development
and retention of team members
• Stays current on all federal, state, local and company required training and
certifications
• Other duties as assigned
KNOWLEDGE/SKILLS
• General knowledge of labor laws, health codes, safe food handling and sanitation,
safety and security systems and procedures and computer operations
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Ability to read and comprehend written materials and perform basic to intermediate
mathematical computations
• Ability to maintain a high degree of pace and intensity for an extended period of
time
BUFFALO WILD WINGS CULTURE
Create Legendary Experiences
• Demonstrates a commitment to providing an enjoyable and positive experience for
all guests (internal/external)
• Upholds the knowledge of the organization’s products, offerings and service
standards
• Teaches others what makes us different from our competition and the evolving
playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a
positive manner
• Impresses guests (internal/external) with exceptional service and helps create
stories worth telling
• Takes action on feedback to improve experiences
Sportsmanship/Fun
• Sees success as the entire team working together
• Creates a fun atmosphere for the guest and the rest of the team
• Partners with others to achieve individual, team and organizational goals
• Asks questions and listens effectively
• Communicates professionally and respectfully
• Maintains a positive attitude, has fun and shows appreciation to fellow team
members
Hustle
• Has a pep in their step providing a high energy event in the restaurant
• Sets and achieves goals
• Quickly recognizes issues and problems that need immediate attention. Uses the
BLAST model and calls a “fumble” to resolve the situation
• Accepts accountability for actions and results
• Shows initiative and a sense of urgency
Spontaneity
• Adaptable while being their own authentic self. Encourages others to be themselves
too
• Looks for and acts on ways to improve business results and team/personal
performance
• Champions, implements and prepares people for change
• Uses imagination and wisdom
• Thinks ahead
Builds Talent
• Attracts, retains and develops the talent within as needed to drive results
• Provides direct, constructive and motivating feedback to improve performance
• Creates a positive morale and spirit on the team and makes work fun
• Empowers the team to perform at their best
EDUCATION/EXPERIENCE
Required
• Minimum 18 years of age
• High school diploma or equivalent
• Certified in any state, county or local food handling requirements
Preferred
• Minimum of two years of restaurant, quick service restaurant experience or Buffalo
Wild Wings experience
PHYSICAL DEMANDS
This position requires frequent standing, sitting, bending, reaching, moving, stooping,
stretching and lifting in a restaurant environment. If asked to perform task outside of
physical capabilities, be sure to notify your manager. These physical requirements may
be accomplished with or without reasonable accommodations.
Work schedule
- 10 hour shift
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
- Holidays
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Health insurance
- Vision insurance
- Employee discount