POSITION PURPOSE
The Team Member position creates legendary experiences for guests through the
production of all Buffalo Wild Wings (BWW) Go food menu items and by managing the
takeout process, from order to pick-up/payment.
RESPONSIBILITIES
• Complies with all specs, quality standards and department rules and procedures
• Maintains high standards of cleanliness and keeps a sanitized and orderly
environment in the HOH and FOH
o As needed: empties trash, cleans and sanitizes food contact surfaces and
temperature-controlled equipment (refrigerators, freezer, steam table). Washes
kitchen equipment and sweeps line. Cleans guest areas (entryway, restrooms,
guest tables, etc.). Cleans and stocks order counter and takeout area. Deep
cleans as assigned
• Stays current on all federal, state, local and company required training and
certifications
• Diligently follows safety requirements and models behavior that protects them and
others
• Other duties as assigned
Cashier/Expo Stations
• Warmly welcomes guests when they enter the restaurant, making personalized and
authentic connections
• Answers the phones timely with proper phone etiquette, according to BWW
standards
• Takes guest takeout orders via phone or in person, following the takeout steps of
service
• Displays salesmanship by recommending items, upselling add-ons and
customizations to enhance guest’s takeout experience
• Utilizes point-of-sale system to enter takeout and all other orders using proper cash
handling procedures
• Uses functions in KDU such as ticket time tracking, prioritize ticket and prioritize
order to manage orders
• Monitors tickets times to ensure they remain within standards. Takes corrective
actions when standards are not met
• When bagging orders, quality checks food presentation, adherence to recipes and
order accuracy. Pays close attention to any noted special requests/modifiers and
allergies
• Manages the takeout expo screen (e.g., bumps orders, order status changes on the
Guest Display Board, etc.)
• Places takeout order in corresponding locker and condiments on locker shelf
• Thanks guests and invites them back on their way out
Kitchen Station
• Cooks and prepares food on all stations according to recipes, build posters and
timing standards
• Plates food in takeout containers with attention to detail and according to
standards, utilizing appropriate quality indicator stickers
• Follows all safety guidelines for food handling, time and temperature control and
cross-contamination avoidance
• Preps/portions items according to need, following all recipes/specs and label with
use-by dates
• Utilizes KDU to monitor incoming orders, prioritize items when needed and bump
orders once dish is complete
• Maintains the fryers and quality of shortening/oil throughout shift and skims,
polishes, filters and dumps fryers based on the filtering schedule
• Ensures oil, hot holding, refrigerators and freezers are all at the proper temperature
• Tracks all waste on waste sheet throughout shift
KNOWLEDGE/SKILLS
• Superior guest service and hospitality skills
• Knowledge of proper sanitation, food safety and security procedures
• Strong verbal communication and interpersonal skills
• Skill in time management and organization with attention to detail
• Ability to take direction and execute team and BWW objectives
• Capacity to follow specific service time and guidelines
• Ability to maintain a high degree of pace and intensity for an extended period of
time
BUFFALO WILD WINGS CULTURE
Create Legendary Experiences
• Demonstrates a commitment to providing an enjoyable and positive experience for
all guests (internal/external)
• Shows an understanding of the organization’s products, offerings and service
standards
• Understands what makes us different from our competition and the evolving playing
field around us
• Responds to guest (internal/external) requests and concerns promptly and in a
positive manner
• Impresses guests (internal/external) with exceptional service and helps create
stories worth telling
Sportsmanship/Fun
• Sees success as the entire team working together
• Creates a fun atmosphere for the guest and the rest of the team
• Asks for help when needed to get the work done
• Makes others feel valued and part of the team
• Comes across as friendly, approachable and upbeat. Engages guests
(internal/external) in a way that makes them feel welcomed and recognized
• Shows appreciation for the team
Hustle
• Has a pep in their step providing a high energy event in the restaurant
• Quickly recognizes issues and problems that need immediate attention. Uses the
BLAST model and calls a “fumble” to resolve the situation
• Accepts accountability and feedback for actions and results
• Shows initiative and a sense of urgency
Spontaneity
• Adaptable while being their own authentic self
• Looks for and acts on ways to improve business results and personal performance
• Accepts and champions change
• Thinks ahead
EDUCATION/EXPERIENCE
Required
• Minimum 16 years of age (or higher per applicable law)
• Certified in any state, county or local food handling requirements
Preferred
• Prior experience working in a restaurant or customer service role
PHYSICAL DEMANDS
This position requires frequent standing, sitting, bending, reaching, moving, stooping,
stretching and lifting in a restaurant environment. If asked to perform task outside of
physical capabilities, be sure to notify your manager. These physical requirements may
be accomplished with or without reasonable accommodations.
Work schedule
- Weekend availability
- Night shift
- Day shift
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Employee discount
- Paid training
- Health insurance
- Dental insurance
- Vision insurance