Working at Chick-fil-A NorthPark Center is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Directly Reports to: Operator
Provides Leadership to: Team Leaders and Team Members
Overview:
A Supervisor is one who consistently demonstrates our core values and embraces the culture of Chute the Moon Hospitality LLC doing business as Chick-fil-A NorthPark Center. A Supervisor has a track record of extreme competency in the stewardship of culture, team, guests, business, and brand. Supervisors are to act autonomously to advance their area of the organization and ensure the overall success of the business based on the goals and expectations of the Operator. In their area of ownership, Supervisors are ultimately responsible for big-picture strategy, systems development, leadership development, and translating results into actionable directives for their leaders to enact on their behalf. Supervisors align with and are champions of the Operator’s vision to meet the goals for their area of ownership, the business, and the organization.
Vision
- Embody and share the vision of the organization to your team
- Cast vision, set goals and develop plans for execution in your area of ownership
- Build and sustain a strong culture that aligns with the vision of the organization
- Meet 1-on-1 with the Operator bi-weekly and/or as needed
- Meet with leaders within area of designation 1-on-1 monthly
- Collaborate with Team to create and promote Weekly Plan of Action
People
- Promote team member growth and advancement through performance and Leadership Development Exercises
- Partner with Operator to discuss team member performance and advancement
- Partner with Operator / other Supervisors to plan and execute training for your team
- Conduct performance evaluations according to systematic schedule and/or as needed
- Consistently coach and develop leaders and team members
- Identify and coach leadership candidates to develop/maintain a sufficient leadership pipeline that precedes the growth of the business
- Lead, coach and hold team members accountable to operating standards and policies through training, trackers, and progressive disciplinary action, if required
- Ensure team member environments are safe, engaging, and encouraging to align with our vision and values
Customer Experience
- Provide operational oversight for your specific area of ownership
- Ensure all Chick-fil-A operational requirements are met every day
- Ensure execution of Food Quality standards according to Chick-fil-A
- Oversee the execution of the Winning Hearts Every Day Strategy
- Leverage Pathway, ORG, quality assessments and frequent evaluations to ensure quality requirements are being met
- Ensure all checklists are updated and being used appropriately daily
- Create a culture of cleanliness and hold team members accountable to an uncompromising level of cleanliness and organization
- Ensure all equipment is always in good repair and functional
Administrative Duties:
- Execute and complete the Supervisor checklist each week
- Execute and complete the Labor/Schedule for designated daypart
- Execute and complete any routine administrative responsibilities that are assigned to you (truck order, EOM, daily report, ordering change, etc)
Food Safety
- Ensure all Food Safety requirements and systems are being met
- Ensure SAFE Daily Criticals are completed twice per day
- Maintain a clean, organized, and sanitary environment throughout the restaurant to set the standard of excellence, aid in minimizing food safety risks, and increase team morale
- Leverage all lean systems (chicken entrees, prep, thawing, kanbans, etc.) to protect quality, food safety, and waste
Schedule Expectations:
- Available 6 days and 40+ hours per week
- Available to open or close the restaurant as needed weekly
- Minimum of two Saturdays per month depending on the state of the team
- Communicate and request approval for any unique or prolonged time off to the Operator
Qualifications and Requirements:
- Required: High School Diploma or equivalent
- Preferred: Bachelor's degree or equivalent experience
- Required: Strong analytical and problem-solving skills
- Required: Leadership experience in the customer service industry
- Excellent customer service
- Sincere desire to create a positive environment for both guests and team members
- Strong communication skills
- Strong interpersonal skills
- Organizational skills
- Ability to lift 30 - 60 pounds on a consist basis
- Ability to prioritize
- Ability to multitask
- Ability to work effectively both independently and in a team environment
- Close attention to detail
- Open Availability
- Servant heart with strong sense of stewardship
- Self-starter who completes tasks without excessive supervision
- Willingness and humility to serve others first with a "be better, be second" mindset
Key Measurements - FOH:
- Elite Food Safety
- Top 20% Overall Satisfaction
- Top 20% ACE
- Top 20% Fast Service
- Top 20% Cleanliness
- 100% Order Accuracy
- ≤ .5% Positive Food Cost Gap
- Top 33% Labor Productivity
Key Measurements – BOH:
- Elite Food Safety
- 95% QIV Score
- Top 20% Overall Satisfaction
- Top 20% Taste
- Top 20% Fast Service
- 100% Order Accuracy
- ≥ 95% AHA
- ≤ .5% Positive Food Cost Gap
- Top 33% Labor Productivity
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Paid training
Supplemental pay
- Bonus pay
- Other
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training
- Other