The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
- Lead day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
- Greet and assist students, parents, and potential customers according to Sylvan standards
- Field inquiry calls from potential customers; Field calls from current families
- Schedule assessments, tours and Welcome Conferences according to Sylvan Standards; Manage scheduling changes of current families
- Assist Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assist Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
- Assist Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
- Support standards and procedures to ensure student safety and well-being
- Assist teachers with preparation for instruction; Gathers and prepares materials as appropriate
KNOWLEDGE REQUIRED
- Associates or four year degree preferred
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using full suite of Microsoft Office applications and other standard business applications
- Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQUIRED
- Strong customer service, interpersonal and communication skills
- Strong word processing, data entry, and other administrative skills
- Proven ability to effectively use consultative sales skills when serving customers
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Ability to occasionally lift and/or move up to ten pounds
WHAT YOU SHOULD KNOW
- If you enjoy working with and inspiring students, this is the job for you. (We want you to be happy here!)
- Paid training and opportunities for professional development
- Flexible part-time work hours. We work around your availability
- Come in, work for a couple of hours, and leave happy with no additional work to take home
- Fun, enjoyable, and relaxing work environment with lots of support from fellow tutors and staff
- Happy, understanding, and caring management. You will love working here!
- This is NOT a remote position
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
