Position Summary:

The Diamond Shift Coordinator will be responsible for running the restaurant in the

absence of exempt management personnel.

Placement in the Organization:

• Reports to the General Manager.
• Leads and assists all hourly staff during a shift.

Duties and Responsibilities:

• Oversees a shift by leading other hourly employees to ensure brand standards execution and adherence.
• Works with exempt management personnel to build strong team relationships and a positive work environment.
• Table touches and resolves guest complaints to ensure guest satisfaction.
• Coaches’ hourly employees on customer service skills, the service cycle, and other customer focused activities to meet or exceed customer service standards.
• Assists exempt management staff with hourly employee training and development.
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager.
• Completes shift walk-thrus, temperature checks, and counts down register drawers.
• All other tasks and duties as assigned.

Qualifications Required:

• One or more years’ experience as hourly restaurant employee; Unit Promotable must have successfully completed the Diamond Development Program.
• Completion of all e-learning job code modules.
• High school diploma or GED certificate.
• A neat, professional appearance.
• Food Safety Manager Certification.
• Strong problem solving skills.
• Places a value on diversity and shows respect for others.
• Strong oral communication skills and the ability to communicate with all levels within the restaurant.
• Communicates effectively in the English language.
• Ability to read and implement instructions.
• Basic math and cash handling skills.
• A customer service orientation.
• Ability to work weekends, holidays, and evenings.

Physical Requirements:

• The ability to stand and walk for extended periods of time.
• The ability to lift up to 35 pounds.
• Ability to tolerate extreme temperature changes in kitchen and freezer areas.