Drive-Thru Shift Lead – Chick-fil-A Glenwood Place
Chick-fil-A Glenwood Place is seeking an experienced and motivated Drive-Thru Shift Lead to oversee one of the most important parts of our business. This leader will guide our Drive-Thru operations with excellence, motivate team members to achieve results, and create a welcoming guest experience from start to finish.
Pay Range: $16.00 – $18.00 per hour
Shift Availability: 11:00 AM – 11:00 PM (must have full availability for this shift)
Important: All applicants must submit a resume to be considered for leadership positions.
Skills & Attributes:
- Desire to lead, train, motivate, and inspire others
- Strategic thinker; goal-oriented; technically competent
- Strong communication skills for handling difficult situations and leading teams
- Dependable and results-driven leader
- Outgoing, friendly, and patient demeanor
- Track record of achievements; ability to motivate team to increase car count
- Passion for ongoing training/education in the restaurant industry
- Results-oriented and quick decision maker
- Strategy and data-driven mindset
- Ability to maximize positive situations and de-escalate challenges
Requirements:
- Ability to open the restaurant
- Friday and Saturday availability required
- Minimum 2 years management experience
- Exceptions to any requirement may be made at the discretion of the Operator
Role Responsibilities
The Drive-Thru Shift Lead’s responsibilities will be divided into four categories:
1. Operational Disciplines
- Outside Experience: Strategy Execution
- Weather Strategy
- IPOS Strategy
- Outside Meal Delivery Strategy
Drive-Thru Cockpit
- Tornado Bagging Strategy
- Beverage/Dessert Assembly Strategy
- Window Execution
2. Performance Expectations
- Meet and exceed service time goals
- Ensure order accuracy scores remain high
- Achieve daily sales goals
3. Administrative Responsibilities
- Track team member attendance
- Manage resources, technology, small wares, and equipment
- Plan weekly position setups, including break strategies
- Conduct quarterly team member evaluations
4. Team Leader Training & Development
- Checklist Training
- Operational Discipline Training
- Execution Training
Work schedule
- 10 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Referral program
- Employee discount