Chick-fil-A Ponce & Boulevard is seeking an experienced and motivated Drive-Thru Shift Lead to oversee one of the most critical areas of our operation and ensure each shift ends with excellence. Drive-Thru Shift Leads play a key role in leading team members, executing strategy, and delivering a fast, accurate, and welcoming guest experience from start to finish.
Responsibilities
- Lead and execute Drive-Thru operations, including outside and inside execution strategies
- Coach, motivate, and support team members throughout the shift
- Ensure service times, order accuracy, and throughput goals are consistently met
- Execute weather, IPOS, meal delivery, cockpit, and window strategies\
- Support an exceptional guest experience by modeling Chick-fil-A values
- Assist with opening and/or closing duties, including shift setup, break plans, and operational reset
- Monitor and manage team member performance during the shift
Qualifications
- Strong leadership mindset with the ability to train, motivate, and inspire others
- Strong communication skills and ability to handle high-pressure situations
- Results-driven, dependable, and accountable leader
- Strategic and data-driven decision maker
- Ability to work in a fast-paced, high-volume Drive-Thru environment
- Minimum of 2 years of management or leadership experience
- Ability to open the restaurant
- Friday and Saturday availability required
- Exceptions to requirements may be made at the discretion of the Operator
Benefits
- Competitive pay
- Free employee meals during scheduled shifts
- Leadership development and growth opportunities
- Flexible scheduling
- Sundays off
Pay Range: $16.00 – $18.00 per hour
Position Type: Full-Time / Part-Time
Shift Availability: 11:00 AM – 11:00 PM (full availability required for this shift)
Important: All applicants must submit a resume to be considered for leadership positions.
About Us
At Chick-fil-A Ponce & Boulevard, we are committed to developing leaders who execute with excellence and care for people well. As a Drive-Thru Shift Lead, you’ll play a vital role in developing team members, driving results, and supporting a culture built on teamwork, accountability, and genuine hospitality.
Work schedule
- 10 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Referral program
- Employee discount