Chick-fil-A Jett Ferry Road | Dunwoody, GA
Compensation: $52,000–$62,000 + performance bonus + full benefits
Job Type: Full-Time, Salary
We are hiring a Customer Service Director / Front of House (FOH) Director to oversee all front-of-house operations including drive-thru, dining room, curbside, mobile ordering, guest services, and hospitality systems. You will be responsible for performance, people development, service execution, and operational consistency.
This position is ideal for an experienced restaurant manager, hospitality director, service manager, or operations leader who is systems-driven, numbers-focused, and passionate about exceptional guest experience—while leading with humility, confidence, and heart. The role is built for a leader who enjoys enforcing structure and systems and developing high-performance teams.
Key Responsibilities
Restaurant Operations & Guest Experience
- Lead all front-of-house operations: drive-thru, dine-in, carryout, curbside, mobile orders, delivery, and phone.
- Ensure fast, accurate service, strong order accuracy, cleanliness, and consistent hospitality.
- Uphold Chick-fil-A service standards including Core 4, Second Mile Service, food safety, and quality control.
- Create a culture of “Winning Hearts Every Day” through genuine, guest-focused leadership.
Performance Management, Systems & Reporting
- Develop, implement, and improve operational systems, workflows, and service processes.
- Monitor and act on key metrics including labor, profit, guest satisfaction, order accuracy, speed of service, CEM scores, and sales performance.
- Use data and reporting tools (Chick-fil-A Cares, CFA One, guest feedback) to identify opportunities and drive continuous improvement.
- Increase drive-thru performance, curbside usage, customer frequency, and average check through operational excellence and suggestive selling.
Team Leadership & Training
- Coach, mentor, and develop leaders and team members through training programs, performance evaluations, and ongoing feedback.
- Lead meetings, communicate clearly, and collaborate with other directors to achieve restaurant-wide goals.
- Build a culture aligned with our Core Values: Faithful, Available, Teachable, Responsible.
Scheduling, Labor & Compliance
- Create and manage weekly schedules while controlling labor and staffing across all dayparts.
- Oversee cash management, discounts, promotions, and operational compliance.
- Ensure operational excellence, safety, and consistency in a high-volume environment.
Qualifications
Experience
- 3–5+ years in restaurant management, hospitality leadership, customer service management, or operations management.
- Proven success leading teams in a fast-paced, high-volume environment.
- Experience with guest service operations, labor management, performance metrics, and systems-based leadership.
- Chick-fil-A experience preferred but not required.
- Bilingual strongly preferred.
- College degree preferred (Associate’s, Bachelor’s, or higher), not required.
Skills
- Strong leadership, coaching, and communication abilities.
- Comfortable with reports, KPIs, labor targets, and financial metrics.
- Organized, detail-oriented, and process-focused.
- Tech-capable (iPad, scheduling platforms, reporting systems).
Availability
- Open availability Monday–Saturday required.
- (We value work-life balance, but reliability and schedule commitment are essential.)
Compensation & Benefits
Base Salary: $52,000–$62,000 annually
Bonus: Performance-based incentive structure
Schedule: 40–45 hours per week
Benefits Include:
- Health insurance subsidy up to $750/month
- 15 days PTO (accrual-based)
- 50% employee meals
- Access to annual Chick-fil-A scholarships
- Uniforms provided
- Sundays off
- Leadership development, long-term growth, and strong work-life balance
Why This Role
This is more than a restaurant management job—it is a leadership opportunity to shape culture, build people, and deliver best-in-class guest experiences. You will bring structure, accountability, and heart to a growing Chick-fil-A operation that values excellence, integrity, and service.
If you are a restaurant leader, hospitality director, or customer service manager who thrives on systems, results, and people development, we would love to meet you.
Apply Today
Candidates will be contacted within 1–2 business days.
Please do not contact the restaurant directly.
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- Life insurance
- Employee discount
- Profit sharing
- Flexible schedule