Front of House (FOH) Manager on Duty
Position Type
Full-Time / Part-Time (as applicable)
Reports To
General Manager / Director of Operations
Job Summary
The Front of House Manager on Duty (MOD) is responsible for leading daily FOH operations to deliver an exceptional Chick-fil-A guest experience. This role oversees guest service, team member performance, food quality standards, and operational execution during assigned shifts. The FOH MOD models Chick-fil-A Core Values, leads with positivity, and ensures a safe, efficient, and welcoming environment for guests and team members.
Key Responsibilities
Guest Experience
- Ensure every guest receives fast, friendly, and accurate service
- Resolve guest concerns promptly and professionally, turning problems into positive experiences
- Maintain Chick-fil-A standards for hospitality, cleanliness, and brand presentation
- Monitor dining room, front counter, drive-thru, and curbside experience throughout the shift
Team Leadership
- Lead, coach, and support FOH team members during shifts
- Assign positions, manage breaks, and adjust staffing based on business needs
- Provide real-time feedback, recognition, and corrective coaching as needed
- Model servant leadership and uphold Chick-fil-A culture and values
Operations & Execution
- Manage shift execution including opening, mid-shift, and closing duties
- Ensure compliance with food safety, cleanliness, and operational procedures
- Maintain speed of service and accuracy during peak business hours
- Communicate effectively with Back of House leadership to ensure smooth operations
- Monitor cash handling procedures and ensure policy compliance
Training & Development
- Support training of new hires and ongoing development of FOH team members
- Reinforce operational standards, procedures, and service expectations
- Identify high-potential team members and assist in their growth
Safety & Compliance
- Enforce safety standards and maintain a clean, organized work environment
- Ensure adherence to company policies, local health regulations, and labor laws
Qualifications
- Prior leadership or supervisory experience preferred (restaurant or hospitality a plus)
- Strong communication and interpersonal skills
- Ability to lead by example in a fast-paced environment
- Passion for hospitality and serving others
- Reliable, punctual, and adaptable to changing business needs
- Ability to stand for extended periods and lift up to 30 lbs
Schedule Requirements
- Availability to work mornings, evenings, weekends, and holidays as needed
Core Competencies
- Servant leadership
- Problem-solving and decision-making
- Team motivation and accountability
- Time management and organization
- Guest-first mindset
Work schedule
- 8 hour shift
Benefits
- Health insurance
- Employee discount
- Paid training