Job Description: Front of House Hospitality Team Member 

Position Overview: As a Front of House Hospitality Team Member at Chick-fil-A Beltway 8 & Hammerly, you will play a crucial role in delivering exceptional guest experiences through outstanding customer service and efficient operational support. You will be the face of the restaurant, interacting directly with guests, taking orders, preparing food, and maintaining a clean and welcoming environment. Your dedication to creating a positive and memorable dining experience for every guest will contribute to the overall success and reputation of our restaurant.

Starting Pay: $13.00+ | Full Time & Part Time Status

Key Responsibilities:

• Guest Service Excellence: Greet guests warmly as they enter the restaurant, providing a friendly and inviting atmosphere. Take orders accurately and efficiently at the front counter and drive-thru, ensuring order accuracy and customization based on guest preferences.
• Order Preparation: Assemble orders with attention to detail, ensuring all items are included and presented neatly. Follow food safety guidelines and portion control standards while preparing and packaging food items.
• Cash Handling: Process payments, handle cash accurately, and maintain a balanced cash register. Provide guests with accurate change and receipts as needed.
• Drive-Thru Assistance: Efficiently manage the drive-thru line, taking orders, processing payments, and ensuring timely delivery of orders. Collaborate with kitchen staff to ensure smooth order fulfillment.
• Dining Area Maintenance: Keep the dining area clean, organized, and well-stocked at all times. Clear tables, wipe surfaces, and restock necessary supplies as needed.
• Guest Interaction: Engage with guests in a courteous and respectful manner, addressing any inquiries, concerns, or special requests promptly. Strive to exceed guest expectations and resolve any issues to their satisfaction.
• Team Collaboration: Work closely with fellow team members, kitchen staff, and leadership to ensure efficient operations and a cohesive team environment.
• Sanitation and Safety: Adhere to all food safety, sanitation, and hygiene standards. Follow proper procedures for cleaning and sanitizing work areas and equipment to maintain a safe and clean environment.
• Continuous Improvement: Participate in ongoing training and development opportunities to enhance your skills and knowledge. Provide feedback and suggestions for improving guest service, operational efficiency, and team dynamics.

Qualifications:

• Customer-focused attitude with a genuine passion for delivering exceptional guest experiences.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong attention to detail and accuracy, especially during high-volume periods.
• Positive and friendly demeanor, with the ability to remain composed under pressure.
• Flexibility and adaptable based on business needs 
• Prior experience in the food service industry or customer-facing roles is a plus.
• Basic math skills and comfort with cash handling.
• Commitment to upholding Chick-fil-A's values and customer service standards.

Perks:

• Competitive hourly pay.
• Opportunity for advancement and growth within the Chick-fil-A organization.
• Training and development programs to enhance your skills.
• A supportive and collaborative team environment.
• Free or discounted meals during working hours.
• Positive and inclusive workplace culture.

If you are enthusiastic about providing exceptional guest service, working as part of a dedicated team, and contributing to the success of a well-known restaurant brand, we encourage you to apply for the Front of House Hospitality Team Member position at Chick-fil-A Beltway 8 & Hammerly. Join us in creating positive memories for our guests while building a rewarding career in the hospitality industry.