Job Description: Front of House Chick-fil-A Shift Leader

Position Overview:

As a Front of House Chick-fil-A Shift Leader, you will play a crucial role in ensuring the smooth operation of the restaurant's front-of-house activities. You will lead and inspire a team of team members, ensuring excellent customer service, maintaining a clean, organized, and fast paced dining experience in the drive thru, dining room, carry out and mobile ordering areas. ,and upholding Chick-fil-A's standards of quality and hospitality. Your leadership will contribute to creating a positive and enjoyable dining experience for our guests.

Starting Pay: $15.50 | Full Time & Part Time Employment Status

Responsibilities:

• Team Leadership:
• Supervise and lead a team of front-of-house team members during your shift.
• Set a positive example for the team by demonstrating excellent customer service, professionalism, and a strong work ethic.
• Delegate tasks and responsibilities to team members, ensuring that each member knows their role and responsibilities.
• Customer Service:
• Greet customers with a warm and friendly demeanor, ensuring they feel welcome and valued.
• Handle customer inquiries, concerns, and complaints promptly and professionally, seeking to resolve any issues to the customer's satisfaction.
• Order Accuracy and Efficiency:
• Ensure that orders are accurately taken and transmitted to the kitchen, and that completed orders are verified before being served to customers.
• Monitor order preparation times and work with the kitchen team to maintain efficient service.
• Dining Area Management:
• Oversee the cleanliness and organization of the dining area, including tables, chairs, condiment stations, and restrooms.
• Regularly inspect the dining area to ensure it meets Chick-fil-A's standards of cleanliness and aesthetics.
• Cash Handling and Accountability:
• Manage cash registers and handle transactions accurately and efficiently.
• Perform cash reconciliation at the end of the shift and ensure proper documentation of transactions.
• Training and Development:
• Assist in training new team members on front-of-house procedures, customer service, and Chick-fil-A's values.
• Provide ongoing coaching and feedback to team members, identifying areas for improvement and recognizing exceptional performance.
• Compliance and Safety:
• Ensure compliance with Chick-fil-A's food safety, sanitation, and health standards.
• Uphold Chick-fil-A's policies and procedures, including those related to safety, cleanliness, and dress code.
• Shift Management:
• Manage shift transitions, including opening and closing procedures, ensuring a smooth handover between shifts.
• Manage and adjust set ups, breaks, team member rotations, and shift systems that set up the team for a successful shift.
• Document and take notes on the shift and team member performance including but not limited to: Time and Attendance Occurrences, Dress Code, Core Values, Waste, Points or Infractions in VSBL and SLACK.
• Collaborate and complete all catering needs to fulfill within the promised time.
• Coordinate with other shift leaders, managers, and kitchen staff to maintain efficient operations.

Qualifications:

• Previous experience in a leadership or supervisory role, preferably in the restaurant or hospitality industry.
• Strong interpersonal and communication skills.
• Customer-focused mindset with a passion for providing exceptional service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with cash handling and basic math skills.
• Attention to detail and commitment to maintaining high standards of cleanliness and organization.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Knowledge of Chick-fil-A's menu and values is a plus.

Attributes:

• Leadership: Ability to inspire and lead a diverse team while maintaining a positive and collaborative environment.
• Customer-Centric: Dedication to exceeding guest expectations and creating memorable experiences.
• Organizational Skills: Effective at managing multiple tasks, prioritizing, and delegating responsibilities.
• Attention to Detail: Commitment to maintaining high-quality service and cleanliness standards.
• Adaptability: Willingness to adjust strategies and approaches based on changing guest needs and market trends.

Schedule and Work Location:

• Monday through Saturday on site at Chick-fil-A Beltway 8 & Hammerly
• Minimum Requirement for Leadership: Three 8 hour shifts
• Up to 40 hours maintaining training, operations, systems and processes, and people development

Benefits:

• 401(k)+ 401K Matching
• Optional Dental & Vision Insurance
• Employee assistance program
• Health Insurance Benefits & Coverage of Benefits
• Paid time off- 30 hours
• Daily Complimentary Meals at Chick-fil-A Beltway 8 & Hammerly
• equaling closely to about 3,000.00 a year.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Chick-fil-A Beltway 8 & Hammerly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.