Pivot Culinary Management, a sister company of The Herb Box, partners with professional sports teams to provide comprehensive catering solutions while the team is at home or on the road. Fueled with a passion for sound nutrition, quality food and authentic relationships. We are a growing company and continuously expanding our services and cities.
As a Nutrition Coordinator, you hold a pivotal position responsible for coordinating catering orders and team meal arrangements for professional sports teams. Your primary objective is to collaborate directly with our Business Development Specialist, Dietitian, Culinary Teams, and vendor partners, ensuring an exceptional food service experience for players and staff. When the team is on the move, you'll swiftly spring into action, harmonizing meal requirements with our trusted vendor partners nationwide, and working closely with our Sales Operations Team to guarantee seamless execution. Your role is essential in upholding the team's culinary satisfaction and success both at home and on the road.
WORK HOURS
This role is required to work a minimum of 50 hours per week. They must be able to work flexible scheduled shifts based on business needs. Scheduling will include nights and weekends depending on events and functions. Travel will be required based on business needs.
Key Responsibilities
Menu Planning Assistance
● Collaborate with clients to plan menus based on established parameters, team preferences, and client needs.
● Ensure that menu choices align with the expectations of team representatives and cater to the client's requirements.
● Implement proper food safety and sanitation procedures at home facilities and on the road.
● When applicable, assist Chefs with implementing menus based on nutrition guidelines created for the minor league complexes and affiliates.
Pre-Planning Logistics
● Comprehend, engage in, and effectively communicate pre-planning logistics, including vendor coordination, sourcing products, travel timelines, and billing accuracy.
● Prepare and maintain detailed Banquet Event Orders promptly to guide the culinary team and clients. Include all necessary details such as menu selections, event timelines, and setup requirements.
● Establish a direct point of contact for each vendor to streamline communication.
● Regularly follow up to ensure that everything is on track.
● Identify and engage with reliable vendors well in advance.
Communication Excellence + Client Satisfaction
● Maintain timely and effective communication with the culinary team and vendor partners, ensuring accuracy in scheduling, guest counts, and menu changes.
● Uphold a high standard of excellence, both in communication and overall performance.
● Responsiveness is key. Respond promptly to client requests and inquiries, offering friendly and professional assistance.
● Follow up to guarantee guest satisfaction, going the extra mile to ensure an exceptional experience.
● Conduct a post-event review to assess logistics performance.
● Use feedback to refine processes for future events.
Research and Development
● Contribute to research and development projects aimed at expanding our national vendor network.
Budget and Expense Management:
● Assist in managing the budget for assigned services.
● Ensure that expenses align with the budget while maintaining high-quality service.
Invoice Management
● Production of accurate invoices for clients, collaborating closely with the sales operations and accounting teams.
● Ensure invoices are paid promptly and resolve any billing-related issues.
Team Collaboration
● Maintain positive working relationships with all managers, the sales team, and fellow staff members.
● Lead by example, upholding professionalism and promoting a respectful, team-oriented work environment at all times.
● Self-motivator, ability to work independently as well as within a group.
● Excellent time management, organizational, communication, and record-keeping
Risk Management:
● Anticipate potential challenges and develop contingency plans.
● Identify backup vendors and have alternative arrangements in place.
● Identify potential risks associated with vendor relationships, sales, and travel logistics.
● Develop strategies to mitigate these risks and establish contingency plans.
● Communicate contingency plans to the team.
Administrative:
● Attend daily/weekly staff meetings and department meetings, as requested.
● Complete mileage report monthly and submit to Accounting by the 1st of each month.
● Complete all training and continued education as requested.
● Follow the supervisor's instructions and complete all other duties as assigned.
Requirements:
1. Bachelor's degree in business administration, marketing, hospitality management, or a related field (or equivalent work experience).
2. A minimum of 2 years of work experience in school nutrition or a related field is preferred, but not required. Consideration will be given to candidates with other food service-related work experience.
3. Proven experience in client retention, account management, or sales, with a track record of achieving targets and delivering exceptional customer service.
4. Excellent interpersonal skills and the ability to build strong relationships with clients and internal stakeholders.
5. Exceptional hospitality skills and a genuine passion for providing outstanding customer experiences.
6. Strong attention to detail and the ability to identify areas of improvement and suggest effective solutions.
7. Excellent written and verbal communication skills, with the ability to prepare comprehensive reports and present findings to stakeholders.
8. Willingness to travel based on business needs, requiring overnight stays.
9. Proficiency in using Hubspot/Slack/Tripleseat and other relevant tools to manage client relationships and track performance.
10. Self-motivated and results-oriented, with the ability to work independently and as part of a team.
11. Adaptability to work in a fast-paced, dynamic environment with changing priorities.