POSITION OVERVIEW
At The Herb Box we set the standard for every position on the team and wear many hats in the customer service industry. We are a company that prides themselves on being dedicated to the details and are looking for an addition that is professional, dependable, enthusiastic, and friendly. Your busiest days should be your favorite days and you should be motivated by doing things a little better than yesterday.
In coordination with The Herb Box Catering + Events Team, under the direction of The Senior Marketing + Sales Manager, this role is responsible for growing, managing and executing Private Dining Sales for The Herb Box Private Dining Department. Sales will be driven by elite hospitality, solid industry knowledge, and networking and outreach efforts.
This role will be the main contributing factor in The Herb Box Private Dining sales success, and will be responsible for maintaining a high profile and quality perception in the marketplace in an effort to keep competitive and grow business. The Herb Box Private Dining Event Manager is responsible for maximizing Private Dining profitability and ensuring overall client satisfaction. The Herb Box Private Dining Manager will work consistently with the Private Dining Servers, Restaurant Management and The Senior Marketing + Sales Manager to sell, grow, and amplify our Private Dining Department at The Herb Box.
WORK HOURS
This role is required to work a minimum of 40 hours per week. They must be able to work flexible scheduled shifts based on business needs. Scheduling can include nights and weekends depending on events and functions. Some travel may be required.
RESPONSIBILITIES & DUTIES
Sales Focused
● Building a consistent Private Dining client base and business through outreach efforts, prospecting, networking, referrals and consistent elite event execution.
● Creating and maintaining client relationships
● Managing all Event Details for the guest, preparing detailed contracts for the client to assure a seamless understanding of The Herb Box Events and to instill confidence in the client and their experience with The Herb Box.
● Communicating all relevant information to the appropriate departments in detailed manner
● Utilize our CRM platform (Hubspot) to focus sales efforts and generate new business through strategic marketing in collaboration with The Senior Marketing + Sales Manager
● Attend trade shows and conferences, as requested.
Marketing Focused
● Attend trade shows and other exhibitions as requested to represent the brand. This will include set-up, execution and teardown.
Attend Pop-up events for The Herb Box Catering + Events Team and support the overall efforts of the department
Operations
● Create the Banquet Event Orders with an attention to detail and accuracy
● Be the liaison between Restaurant Managers, Servers and the client and provide detailed, easy-to-understand Banquet Event Orders for Restaurant teams.
● Attend all Full, Half, or Patio Buyouts and high-stakes events (such as Holiday Parties, Weddings, Rehearsal Dinners, etc) to ensure guest satisfaction and client rapport, as needed
● Work with the operations team for all pack lists and special set-up requests
● Attend weekly Private Dining BEO meetings
Administrative
● Attend The Herb Box Catering + Events Daily Team meetings, Weekly Private Dining BEO meetings and department meetings, as requested.
● Complete commission report monthly and submit to Senior Marketing + Sales Manager by 5th of each month
● Complete mileage report monthly and submit approved spreadsheet to Senior Marketing + Sales Manager
● Complete all Private Dining Event Sales Manager training and continued education as requested.
●Occasionally lend support to The Herb Box Events Assistant with menus and signage creation for Private Events
QUALIFICATIONS
●2-5 Years experience Selling, Event Managing and Executing Private Dining Events
● Experience in hospitality and/or the restaurant industry is required.
● Must have a passion for hospitality and a drive for excellence
● Must have a passion for developing and growing business and embody The Herb Box Core values and mission.
● Are flexible and can work collaboratively across multiple event projects and knowing when to make each project a priority when needed
● Highly organized, with the ability to work to deadlines and manage budgets.
● Ability to communicate effectively across internal and external teams
● Current experience in the Phoenix market is preferred
● Strong time management skills
● A patient, team-first & success-oriented attitude with a growth mindset
● Minimum 3 years' experience in Catering/Restaurant Sales is required
● Previous Offsite Catering experience is required
● Experience with Tripleseat is a plus
● Experience with an Event Platform is a must.
● Experience with Google software and/or Microsoft Office software is required
● Must have a valid Driver’s License, reliable means of transportation and an acceptable MVR report.
● Possess a valid Maricopa County Health Department Food Handlers Card
●The employee is occasionally required to lift up to 20 pounds.
● The vision requirements include: depth perception, peripheral vision, distance vision and close vision.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
Supplemental pay
- Commission pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount