Department Leaders - Core Job
Reports to: Owners,
Store Manager, Assistant Manager, Floor Supervisor
Shift: Varies
FLSA: Non-Exempt
Position Summary
The primary responsibility for
all positions with Rome Ace Hardware is to WOW Every Customer Every Time
and uphold the Core Values as determined by the management team. Department
Leaders engage customers, determine their needs and project requirements, keep
our shelves in stock, find outs, research replacement products, set planograms,
correct pricing problems, review margins and top sellers, and train associates.
Department Leaders maintain a specific area but are not limited to it; there
are no walls.
Essential Duties and Responsibilities
Customer Experience
•
Provide the best possible experience for Every
Customer, Every Time by being helpful, knowledgeable and friendly. Demonstrate
the WOW process.
•
Use the Five Foot Rule: greet and/or acknowledge all
customers within five feet of you all the time. Always be polite and attentive,
make eye contact and smile, and do not avoid customers.
•
Serve customers in your assigned department or
storewide, provide needed advice and information, and greet customers as soon
as you encounter them.
•
When not with a customer or cleaning, stand in a main
aisle for the best view of customers entering your department. Walk the main
aisles to be sure customers are being assisted in all departments, and avoid
personal conversations with co-workers on the floor.
•
Assist customers with simple complaints or concerns;
get a manager involved with problems as needed.
•
Handle special orders for all non-stock items. It
always takes two associates to say “No.” Never tell a customer no without
checking with a floor manager, assistant manager or store manager.
•
Promote the Ace Rewards program to all customers,
describe the Ace Helpful Promise(s) and use the Magic Question.
•
Maintain awareness of all promotions and advertisements
so you can tell customers about special sales.
•
Assist customers with large or heavy items as needed,
and offer customers a red basket for their shopping use.
•
Always wear your radio and headset to communicate
effectively with other associates and management, and respond to Customer
Coordinator questions as needed.
•
Watch for shoplifters and take action, in line with
company policy, that will discourage shoplifting. Excellent customer service
and interaction prevents shoplifting.
Department Management and
Merchandising
•
Maintain your assigned department: keep it clean,
organized and fully stocked, and minimize out-of-stock products.
•
Help unload incoming trucks and put away merchandise
(as arranged by management).
•
Restock merchandise displays as needed, and watch end
caps and side wings.
•
Complete department outs twice a week, researching why
each product is out of stock.
•
Master the highest- and lowest-selling SKUs in your
department.
•
Set new planograms and maintain planogram integrity.
•
Correct pricing and product bin labels in the aisles
and on end caps, and remove promotional bin tags and price tags as required
following sales events, flyers, etc.
•
Set monthly ads and assist with resetting ad end caps.
•
Maintain seasonal sales.
•
Review pricing and margins with the Assistant Store
Managers and Store Manager.
•
Organize hypermax storage, overstock shelves and
overstock areas.
•
Complete the monthly high shrink review and assist with
monthly inventory.
Teamwork, Training and
Safety
•
Execute the daily operational goals and priorities
assigned by store management, displaying a “Speed is Life” attitude: move with
a sense of urgency while paying attention to the details.
•
Cooperate with others and work well as part of a retail
team. Actively participate in store communication and initiatives (e.g.,
Communication Board, Daily Huddle, store contests) and share ideas for
improvement with management.
•
Teach and coach associates on products and services in
the department, and assist in the training and development of peers.
•
Enforce safety policies and procedures and serve as a
role model for safety.
Required Knowledge, Skills and Abilities
•
Minimum of 6 months to 1 year of retail experience.
•
Able to communicate professionally with customers and
team members, and interact with staff at all levels of the organization.
•
Skilled at providing prompt, friendly and attentive
customer service.
•
Technically proficient in computer systems, including
related software.
•
Able to gather and analyze data and maintain accurate
records.
•
Strong organizational skills with a passion for
details.
•
Takes initiative, assumes responsibility and executes
thoroughly.
•
Willing to learn all areas of the store and help train
others; knowledge and experience of various departments is strongly desired.
•
Proven track record of being a team player.
•
A continuous pattern of regular and prompt attendance
is required.
•
Availability must be flexible, including evenings,
weekends and holidays.
•
Bilingual (Spanish) verbal and written communication
skills strongly preferred.
Physical Requirements
The minimum physical
requirements for this position include:
•
Ability to stand for an extended period of time, walk,
reach and bend to perform job duties.
•
Move and handle merchandise up to 40 pounds, and
fixtures throughout the store, which entails lifting and performing all
functions as set forth.
Job responsibilities may change based on the needs of the
business.
Work Environment
The work environment
characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this job, the associate
occasionally works near moving mechanical parts. The associate may work near
outside weather conditions. The noise level in the work environment is usually
moderate.
Work schedule
- 8 hour shift
- Weekend availability
- Holidays
- Other
Benefits
- Paid time off
- Flexible schedule
- Health insurance
- Employee discount
- Paid training