SERVPRO is hiring an Administrative Assistant!
Benefits
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
And more!
As an Administrative Assistant, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace.
Key Responsibilities
- Self-starter with the ability to work independently and take initiative without constant supervision
- Motivated and dependable, with strong organizational and multitasking skills.
- Demonstrates the ability to think outside the box to improve administrative processes and operational efficiencies.
- Strong verbal and written communication skills; comfortable interacting with clients, team members, and third parties.
- Be willing to gain a clear understanding of ServPro’s full range of services in order to accurately support customers and promote company capabilities.
- Experience in office administration, scheduling, or customer service preferred; restoration industry experience is a plus.
Position Requirements:
- High school diploma/GED (preferred)
- Must be knowledgeable in Microsoft Office
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
Job Responsibilities
Client & Partner Communication
• Serve as the first point of contact for customers, insurance adjusters, and prospective clients via phone, email, and in-person interactions.
• Professionally represent ServPro during all communications, addressing inquiries and relaying messages to appropriate team members.
• Accurately document all interactions in company systems, ensuring clear and timely communication history for every job.
• Interface with property owners and insurance companies to facilitate communication, gather documentation, and coordinate approvals.
• Qualify inbound leads over the phone to determine service needs and schedule assessments.
Scheduling & Job Coordination
• Assist in the scheduling of restoration projects, coordinating technicians, subcontractors, and equipment availability.
• Assist with tracking job progress ensuring updates are accurately recorded and milestones are met.
• Communicate with crews and customers to confirm appointments, job timelines, and changes in schedule.
• Assist with tracking job progress ensuring updates are accurately recorded and milestones are met.
• Engage and schedule construction and remediation contractors as needed for project execution.
Warehouse Responsibilities
• Support receiving incoming shipments, deliveries and verifying packing slips
Documentation & Reporting
• Maintain detailed records of job files, work authorizations, insurance documentation, and customer communications.
• Input and update data in ServPro’s internal systems, ensuring accuracy and completeness for auditing and billing purposes.
• Draft weekly progress summaries and final job reports for internal tracking and customer records.
• Conduct periodic internal audits to verify the accuracy of job estimates and supporting documentation.
• Keep all project documentation current and audit-ready within ServPro’s software systems.
Office Administration & Support
• Support daily office operations, including filing, document preparation, supply ordering, and front desk duties.
• Assist with invoicing, timesheet collection, and basic data entry for payroll and accounting functions.
• Manage and monitor accounts receivable by following up on outstanding invoices and coordinating with customers for timely payments.
• Maintain a clean and organized office and warehouse environment.
Team & Culture Contribution
• Coordinate with teams to support customer satisfaction and project success.
• Uphold ServPro’s standards of professionalism, safety, and customer-first service.
This includes 3 non-negotiables for all jobs/project success:
1) Ensuring the safety of each team member,
2) Ensuring the team works with precaution to limit any property damage,
3) Ensuring the team performs quality work in everything we do.
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
