Assistant Manager (Restaurant Operations)
M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers
Position Summary
The Assistant Manager supports the General Manager in overseeing all aspects of restaurant
operations, with a primary focus on executing daily operations, developing team members, and
driving consistent performance.
This role serves as a key member of the restaurant leadership team and is responsible for
leading shifts, reinforcing standards, and supporting the development of Team Members and
Shift Managers.
This position is designed for a leader who is preparing to advance to a General Manager role by
building strong operational and leadership capabilities.
Key Responsibilities
- Team Support and Development
- Provide direction, coaching, and support to Team Members during shifts
- Reinforce performance expectations and promote accountability
- Support a positive, team-oriented work environment
- Assist in developing team members through on-the-job coaching and feedback
Operational Execution
- Lead shifts and ensure execution of quality, service, cleanliness, and speed
- Financial & Labor Support
- Support labor and cost management
- Follow cash handling and deposit procedures
- Utilize reporting tools to support performance
Standards, Safety & Compliance
- Ensure adherence to operational and food safety standards
- Conduct routine checks during shifts
- Address issues and escalate when needed
What Success Looks Like
- Consistent shift execution
- Well-trained and supported team
- Strong communication and teamwork
- Clean and organized restaurant
Qualifications
- 1–2+ years of restaurant or retail leadership experience
- Supervisory or Shift Manager experience preferred
- Knowledge of POS, BOH systems, and operations
- Experience with cash handling procedures
- Strong communication and organizational skills
- ServSafe Certification preferred
- Authorized to work in the United States
- Flexible availability
Physical Requirements
- Stand and walk for extended periods
- Lift up to 40 lbs.
- Bend, stoop, and perform repetitive movements
- Work in a fast-paced restaurant environment
Compensation and Benefits
- Competitive hourly pay
- Weekly pay
- Referral bonus opportunities
Training & Career Development
- Structured training program
- Ongoing development opportunities
- Path to General Manager
Additional Benefits
Additional Benefits
- Free and discounted meals
- Paid training
- Benefits available for eligible team members
Additional Information
Employment is contingent upon background checks where permitted by law.
M&M Custard, LLC is an equal opportunity employer.
Employment Statement
Employment is at-will.
Work schedule
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
- Overtime
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Disability insurance