Barista Lead – Un Deux Trois
About Prime Hospitality Group
Established in 2017, Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand with twelve current locations, and multiple other food and beverage concepts. In recent years, we have expanded to additional food and beverage concepts as well as into hotel hospitality space, creating a thriving collection of exciting service-oriented brands. Our newest concept, Un Deux Trois, is a French inspired café serving the finest espresso drinks, French Pastries, savory baguette sandwiches and delicious crafted cocktails.
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.
Award-Winning Culture
At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the “Great Places to Work” in Indiana in 2024. We are honored to have been ranked, and we know that it is our collective dedication that makes PHG an exceptional place to work.
Your Impact
The Barista Lead supports the Store Manager in overseeing the daily operations. This role is crucial for maintaining consistent operations, especially during the Store Manager's absence. The Café Supervisor is responsible for ensuring excellent customer service, supervising staff, maintaining store standards, and assisting with various operational tasks. This position requires strong leadership potential, excellent communication skills, and a commitment to providing a positive customer and employee experience.
Your Responsibilities
• Oversee daily store operations in the absence of the Store Manager, including opening and closing procedures.
• Maintain store cleanliness, organization, and visual appeal.
• Monitor all inventory levels, assist in receiving/deliveries, and communicate needs to the Store Manager.
• Manage cash handling procedures and ensure accurate cash reconciliation during assigned shifts.
• Monitor sales during assigned shifts and report any trends to the Store Manager.
• Implement and enforce company policies and procedures.
• Ensure compliance with health and safety regulations.
• Supervise staff during assigned shifts, providing direction and support.
• Assist with staff training, onboarding, and monitoring performance.
• Create a positive and motivating team environment during assigned shifts.
• Support the Store Manager in implementing marketing initiatives and promotions.
• Emphasize a strong customer experience by addressing and resolving customer complaints and issues effectively.
• Adhere to all local and state ABC laws and regulations.
• Monitor customer alcohol consumption and take appropriate action when necessary.
Your Skills/Experience
• Previous experience in a lead role in the food and beverage or retail industry preferred.
• Strong leadership/management experience, communication, and interpersonal skills.
• Excellent customer service skills and a passion for providing a positive customer experience.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Basic math and cash handling skills.
• Basic computer skills (i.e. Word, Outlook, Excel, Timekeeping software).
• Knowledge of health and safety regulations.
• Knowledge of local and state alcohol beverage control (ABC) laws and regulations.
• Must be of legal age to serve and supervise the sale of alcohol according to state/local laws.
• Must obtain and maintain any required alcohol server/manager certifications (e.g., TIPS, ServSafe Alcohol) as required by local and/or state law.
• High school diploma or equivalent required.
Our Perks and Benefits
PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit primehg.com.
Work Authorization Requirements
Authorized to work in the United States of America.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment.
Affirmative Action / EEO Statement
PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Work schedule
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee discount