Guest Services Manager

Are you a highly skilled and motivated individual who thrives in a dynamic and fun-loving environment? Do you have a passion for sales, team building, and providing exceptional customer service? If so, we have an immediate and time-sensitive opportunity for you!

European Wax Center, a family-owned business and the fastest growing company in the beauty lifestyle category, is seeking a talented and enthusiastic Guest Services Manager to oversee operations and drive performance at our Beaverton location.

At European Wax Center, we prioritize creating outstanding customer experiences. With our proprietary Comfort Wax®, private waxing suites, and professionally trained estheticians, we are dedicated to delivering a first-class waxing experience. As a Guest Services Manager, you will play a crucial role in achieving sales goals and ensuring exceptional customer service.

Job Responsibilities:

• Hire, train & manage a team of Guest Services Sales Associates
• Infuse the team with a passion for creating outstanding customer experiences
• Foster a positive work environment that encourages ideas and innovative problem solving
• Coach performance through available metrics to achieve sales goals
• Ensure brand, business standards and policies are followed
• Set daily/weekly sales goals and create tracking reports using Excel, Word, and Power Point

Required Skills:

• A passion for people and sales!
• Demonstrated success as an effective trainer and motivator to create a winning team
• Be enthusiastic about our brand, outgoing, energetic, resourceful, and detail-oriented
• Exceptional customer service and social skills including ability to communicate effectively in all situations
• Demonstrate the ability to evaluate issues, establish priorities, and adjust direction when necessary
• Ability to work a flexible schedule including days, evenings, and weekends

Requirements:

• High school diploma or equivalent
• 2 years management experience preferred
• 2 years of experience in Customer Service preferred
• 2 years of experience in Sales preferred
• Reliable means of transportation

Benefits:

• Career Growth
• Competitive Hourly Wage PLUS Bonuses
• Ongoing extensive European Wax Center operational training
• Paid time off
• Employment growth opportunities
• Discount on waxing/products

About European Wax Center:

European Wax Center began as a family-owned business in 2004. Since then, we have been delighting our guests with an exceptional waxing experience centered around our proprietary Comfort Wax®, private waxing suites, and professionally trained estheticians. We are dedicated to helping each guest feel gorgeous and confident by revealing their beautiful skin. Join us in our mission and become part of the European Wax Center family!

Location:

112 Halsey St, Newark, NJ, 07102

If you are a highly skilled and motivated individual with a passion for sales, team building, and providing exceptional customer service, then apply now! We can't wait to meet you and welcome you to our team at European Wax Center.