Store Location: 829 Bethel Rd, Columbus, 43214 (Micro Center Complex)
A UPS Store Associate typically helps customers with shipping, printing, mailbox services, and general retail operations. Responsibilities often include:
- Greeting customers and providing friendly, professional service.
- Processing domestic and international shipments using UPS and other carriers as available.
- Packing items securely using appropriate materials.
- Printing shipping labels and preparing packages for pickup.
- Operating the cash register and handling payments accurately.
- Assisting customers with printing, copying, scanning, faxing, and document finishing services.
- Managing mailbox rentals, package receiving, and customer notifications.
- Answering phone calls and responding to customer questions about services and pricing.
- Maintaining inventory by stocking shipping supplies and retail merchandise.
- Keeping the store clean, organized, and presentable.
- Following company policies, security procedures, and shipping regulations.
- Resolving basic customer concerns or escalating issues when needed.
- Working collaboratively with team members to meet daily operational goals.
Skills commonly required
- Strong customer service and communication skills.
- Attention to detail, especially when processing shipments and customer information.
- Basic computer and point-of-sale (POS) system proficiency.
- Ability to multitask in a fast-paced retail environment.
- Basic math and cash-handling skills.
- Ability to lift packages (often up to 50 pounds, depending on the location).
- Dependability, organization, and problem-solving skills.
Benefits
- Flexible schedule