Position Title: Catering Coordinator
Department: Beyond the Restaurant - Chick-fil-A Catering Delivery
Position Summary
The Catering Lead (CL) will coordinate the catering delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.
Key Expectations:
- Lead and support Citadel Crossing’s Mission and Vision Culture
- Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Cravable Food, Fast + Accurate Service and Genuine Hospitality
- Support and influence the restaurant’s overall operational and financial goals
- Work flexible work schedules to support the restaurant’s operations and guest demands
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
- Assisting with store operations as necessary - CARES + food item ordering
- Be receptive and accountable to feedback and coaching from your respective Director
- Participate in food safety certification class to obtain your State of CO certification - ServSafe
Position Specific: Catering
- Train and manage a team of catering team member(s)
- Monitor driver performance, provide feedback, and implement performance improvement plans as needed
- Support the Director of Catering by facilitating the sequence of food preparation to ensure an on-time delivery to the guest
- Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.
- Prioritize exceptional customer service and resolve any delivery-related issues promptly.
- Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.
- Assisting and supporting kitchen staff with pick-up catering orders
- Apply payment to all orders before the food has left the building
- Support the delivery of catering orders when needed
- Stow all catering related items away upon return to the restaurant
- Maintain inventory of catering supplies
- Inform the Director of Catering of any errors with catering orders
Skill Requirements:
- Attention to Detail
- Exceptional Customer Service
- Organization
- Sense of Urgency
- Confidentiality & Discretion of Personnel Matters
- Positive Personality
- Consistent Communication with each other and Director
- Reading Comprehension
- Crisis Prevention and Intervention
- Adaptive to Change
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Health insurance
- 401(k)
- Employee discount
- Paid training
- Mileage reimbursement