A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders play a key role in leading operations, coaching team members, and ensuring an exceptional guest experience. Shift Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time
Our Benefits Include:
- Flexible scheduling (and closed on Sundays!)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- A fun work environment where you can positively influence others
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Lead & support your team - provide guidance, delegate tasks effectively, and ensure a smooth and efficient operation
- Deliver outstanding guest experiences - maintain Chick-fil-A’s renowned hospitality by ensuring a clean, organized, and welcoming environment
- Ensure brand excellence - uphold Chick-fil-A’s high standards in food quality, safety, and customer satisfaction.
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Demonstrate grit and resilience by problem-solving under pressure and making quick, effective decisions
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve
- Strong commitment to superior customer service
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Must be able to work 32+ hours per week
- Evening, Weekend, and Holiday availability required (Closed on Christmas and Thanksgiving)
- Must be 18 years of age or older
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Weekend availability
- 8 hour shift
- Holidays
- Day shift
- Night shift
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training