Job Summary: The Marina Service Associate/Dockhand delivers superior guest service to boaters in an attentive, hospitable, friendly, and efficient manner. The Marina Service Associate/Dockhand performs a variety of tasks and duties from greeting boaters as they dock, assists in basic boating skills to help boaters arriving and departing the marina, and adheres and practices safety procedures. Works with their co-workers in a team spirit to ensure smooth and efficient marine operations. Follows the direction of the General Manager or Management to complete daily tasks in a safe, efficient and effective manner.

About Working in a Marina

“Dream work is in the Team work!” As a Marina team member, you will be cross trained to perform a variety of tasks across our Marina operations. Being flexible and open to “pitching in” is an essential function of being part of the team! Most marina team members are multi-functional and perform many varied tasks. Especially during emergencies, (storms, floods, etc.) or peak boating times, team members will be called upon to work together and perform functions that may be in addition to their normal job duties. “That’s not my Job”, is not within our Marina operations vocabulary. The more well-rounded the team member, the more opportunities to grow and be considered for future opportunities!

Roles & Responsibilities:

 Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

 Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule.

 Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area

 Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures.

 Ties lines to secure boat safely to dock

 Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.

 Assists boaters with directions, reservations, troubleshooting, and other inquiries.

 Delivers messages, items and/or guest amenities as requested

 Explains rates for transient guests and accepts payment using the POS system

 Completes all tasks in a timely manner as instructed by the General Manager

 Follows all appearance standards.

 Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area.

 Follows site specific safety and security procedures

 Reports all accidents and incidents observed on shift to supervisor or General Manager immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Education and Experience:

 Must be at least 16 years of age.

 In Highschool/High school diploma or general education degree (GED), preferred

 Customer service experience at least 6 months

 Marina operations experience preferred.

 Knowledge of boating or boating terms is desirable

Required Skills/Abilities:

• Excellent verbal communication skills.

• Excellent interpersonal and guest service skills.

• Excellent customer service skills.

• Attention to detail.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Standing, walking and stooping for long periods of time

• Use of hands and manual dexterity

• Must be able to lift up to 50 pounds at times.

• Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues.

Work Schedule:

Marinas are opened seven days a week typically from morning to sunset. We strive to provide flexibility, whenever possible, and at the same time we must be able to maintain adequate staffing to meet the needs of our guests/boaters. Please note that working full or partial weekends are required.