Position Overview
The Assistant General Manager partners with the General Manager and Owner/Operator to lead daily restaurant operations and develop high-performing teams across all areas of the business. This role helps ensure the restaurant operates at a high level of efficiency, safety, and profitability while upholding Chick-fil-A’s commitment to outstanding guest service and team member care. The AGM serves as a key leader who connects Directors, Team Leaders, and the Team Members to drive alignment, execution, and growth.
Key Responsibilities
1. Restaurant Operations
- Assist in managing daily operations across Front of House, Back of House, Drive-Thru, and Catering.
- Ensure food safety, product quality, cleanliness, and speed of service consistently meet Chick-fil-A standards.
- Conduct routine operational and safety checks to maintain a clean, organized, and compliant environment.
- Support labor planning, scheduling, and operational efficiency throughout all dayparts.
- Help control food cost, labor cost, and waste to support financial goals.
- Provide oversight and support for catering orders, mobile ordering, and third-party delivery channels.
2. Leadership & Team Development
- Work closely with the General Manager to coach and develop Directors and Team Leaders.
- Lead with a servant’s heart, fostering a culture built on respect, teamwork, and accountability.
- Support hiring, onboarding, and training of leaders and team members.
- Participate in performance coaching, feedback conversations, and corrective action when necessary.
- Encourage recognition and appreciation to maintain strong morale and engagement.
3. Guest Experience
- Set the standard for exceptional hospitality by ensuring guests receive fast, friendly, and accurate service.
- Address guest concerns promptly and professionally, identifying trends and improvement opportunities.
- Support systems that measure guest satisfaction and promote continuous improvement.
4. Administrative & Operational Support
- Assist with daily, weekly, and monthly reporting related to sales, labor, and inventory.
- Help review schedules, time punches, and workforce management systems as needed.
- Participate in leadership meetings and communicate operational updates and challenges.
- Support compliance with local regulations, food safety standards, and Chick-fil-A policies.
5. Communication & Strategic Support
- Serve as a communication bridge between the Owner/Operator, General Manager, and Leadership team.
- Help implement new initiatives, systems, and programs introduced by leadership or the Support Center.
- Share insights on team performance, operational opportunities, and guest trends to inform decisions.
Qualifications & Expectations
- Ability to work 45–50 hours per week with open availability, including mornings, evenings, and weekends.
- 3–5 years of leadership experience in the food service industry; Chick-fil-A experience preferred.
- Strong communication skills with the ability to lead through influence and accountability.
- Professional, dependable, and solution-oriented mindset.
- ServSafe Certification preferred (or willingness to obtain).
- Comfortable working in a fast-paced, high-volume environment.
- Passion for leadership development and alignment with Chick-fil-A values.
Core Competencies
- Operational Consistency: Delivers reliable execution across all areas of the restaurant.
- Servant Leadership: Prioritizes people, integrity, and teamwork.
- Accountability: Sets and upholds clear expectations for performance.
- Flexibility: Adapts quickly to changing business needs.
- Collaboration: Works effectively with leaders and team members at all levels.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Referral program
- Employee discount
- Paid training
- Other