Dogtopia, the industry leader in dog daycare, boarding, and
spa services has an immediate opening for an energetic, organized, business
minded individual to lead our team as our Assistant Manager. This is a role for
someone with a management and Operations background who understands hard work,
how to deliver and train others to provide top customer service and ensure a
great environment for the dogs in our care. This person should love dogs - and,
upon successful completion of training, you can even bring YOUR dog to work
with you!
Let’s look at what Dogtopia does for you!
It’s always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Additional certification program training
Learn skills related to sales, customer service and teamwork
Qualifications
Must love dogs
Sales and Customer
service experience
Ability to work
flexible hours
Ability to work
cohesively with others in a fun, fast paced environment
Strong customer
service skills
Able to work within a
structure, but to think and act flexibly when needed
Personal Characteristics
Proactive- results
focused, self-started, anticipator
Quick thinker
Emotionally
intelligent
Just do it focus
Fun-loving
Rapport builder
Active listener
Express in actions to
pet parents our Dogtopia-isms
The rules by which we, as Dogtopians live by are:
We LOVE life
unconditionally like a dog.
We STAY loyal to our
pack.
We CHASE the absolute
highest standards of safety.
We PLAY to our
fullest potential.
We TREAT every day
like It’s the Most Exciting Day Ever
Duties and Responsibilities
Team Management
Assist in recruitment with Manager
by phone screening & interviewing
Hire new employees
Train and develop team as well as
hold team accountable to company policies and procedures. This includes writing and delivering corrective
actions after approval
Provide input & conduct
employee check-ins with Manager
Lead by example by being
professional and a respectful example for the team
Assists with creating &
leading team meeting
Finds coverage for call outs as necessary
Clean and Safe Environment
Maintain and update cleaning
schedule as needed and hold team accountable to standards being met through consistent review
Assign additional cleaning tasks
as necessary to ensure high level of sanitation and odor-free environment
Continuous training and education of team on safe dog handling and workplace safety and thorough reviews of any dog
incidents to provide necessary feedback and training
Discuss ongoing dog behavior or health problems with General Manager, keep detailed records of and review
Incident reports regularly.
Ensure facility equipment is in good working order (crates, mop buckets, etc,.)
Review & update checklists as needed
Manages team including conducting monthly meetings
Financial and Administrative
Monitors & contributes to communications
Update Customer Management System with vaccinations, address changes, etc., as needed
Conduct dog ‘meet & greets’ and train employees on the art of evaluations and tours
Maintain budget control with GM including payroll management as well as supplies (weekly inventory)
Documents when staff are late or call outs
Customer Service & Presentation
Maintain a neat and organized front desk area at all times. This includes the lobby, retail area and spa area.
Greet all customers in a friendly and familiar way.
Use and teach the Three Ss. Smile, Story, Satisfaction.
Handle customer issues promptly and personally to ensure satisfied clients and escalate to General Manager only
as needed.
Symbolic Leadership
Maintains overview of the building at all times from playroom procedures to customer service
Communicates any concerns or needs to GM after attempting to resolve issues within facility
Tracks Revenue Goals and aggressively seeks out ways to raise revenue and profitability
