A Sylvan part-time Director is responsible for performing selected management dutiesunder the direction of full-time Directors in accordance with their skills and preferences. These may include customer experience, sales and day-to-day operations to achieve performance
goals , and ensuring the educational integrity of Sylvan
Learning programs.
Essential Job Functions
- Ensures timely and high-quality customer service to all calls and walk-in inquiries; Ensures calls get answered during business hours
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Ensures the professional appearance and operating standards of the Center according to Sylvan standards with particular attention to student safety and well-being
Knowledge Required
- Bachelor's Degree in Education or related field; State teaching credentials (current or expired) preferred
- A minimum of three years of customer service experience
- Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
- Knowledge of general office equipment such as copiers, printers, and office phones
- Familiarity with instructional technology and tablet computers preferred
Skills and Abilities Required
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven ability to supervise, coach, and develop Center staff
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills: Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively, Strong team player
- Ability to work a flexible schedule, including evenings and weekends