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Part-time
Rate of pay$20.00 - 25.00 per hour

A Sylvan part-time Director is responsible for performing selected management dutiesunder the direction of full-time Directors in accordance with their skills and preferences. These may include customer experience, sales and day-to-day operations to achieve performance

goals , and ensuring the educational integrity of Sylvan

Learning programs.


Essential Job Functions

  • Ensures timely and high-quality customer service to all calls and walk-in inquiries; Ensures calls get answered during business hours
  • Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
  • Ensures the professional appearance and operating standards of the Center according to Sylvan standards with particular attention to student safety and well-being

Knowledge Required

  • Bachelor's Degree in Education or related field; State teaching credentials (current or expired) preferred
  • A minimum of three years of customer service experience
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
  • Knowledge of general office equipment such as copiers, printers, and office phones 
  • Familiarity with instructional technology and tablet computers preferred 

Skills and Abilities Required

  • Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships 
  • Proven ability to supervise, coach, and develop Center staff
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills: Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively, Strong team player 
  • Ability to work a flexible schedule, including evenings and weekends


Sylvan Learning Center - Fort Myers

13720 6 Mile Cypress Pkwy, Suite 2, Fort Myers, FL, 33912
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