About the Role
We're looking for someone who wants to learn how to run a Chick-fil-A location from the ground up and understand the business end to end: people, operations, inventory, guest experience, and leadership.
Our location operates inside the Spectrum Center, serving fans during Hornets games and other arena events. It's a fast-paced, high-volume location, which makes it a unique opportunity for someone who wants real operational experience.
As Operations Lead, you'll work directly under the Operating Partner as second-in-command of the location, helping lead the team and keep things running smoothly during every event.
Responsibilities
- Work directly alongside the Operating Partner to learn all aspects of running the location, including scheduling, ordering, inventory, and event-day prep
- Help lead team members during event shifts
- Support recruiting, onboarding, and training of new team members
- Assist with opening and closing procedures specific to an event-driven arena location
- Monitor food safety, cleanliness, and operational standards during events
- Help manage guest experience and resolve issues during games/events
- Learn financial basics of the business: labor cost, food cost, and sales tracking
- Step into a leadership role during shifts when the Operating Partner is unavailable
- Serve as a dependable second-in-command, helping keep the team aligned and operations running smoothly at every event
Requirements
- Prior Chick-fil-A experience or equivalent leadership experience in restaurant/retail/hospitality is preferred
- Ability to work event-based hours, including nights and weekends when games or events are scheduled
- Strong communication and people-leadership skills
- Comfortable in a fast-paced environment with short, intense rushes
- Reliable, coachable, and eager to learn the business side of operations
- Willingness to be trained and mentored directly by the Operating Partner over the coming months
Ideal Candidate
Someone who takes pride in leading a team and keeping things running smoothly, even when it's busy. You're someone who:
- Wants to grow into a management-track role within Chick-fil-A
- Has led people before, even informally
- Asks questions, takes initiative, and wants to understand the "why" behind decisions, not just the "how"
- Is looking to build serious operational and leadership experience
Why Work at Chick-fil-A — Spectrum Center
- A unique, high-energy work environment inside a professional sports arena
- Direct, hands-on mentorship from the Operating Partner
- A meaningful leadership role with real responsibility
- Be part of a close-knit team serving thousands of fans on game nights
- Flexible, event-based schedule that doesn't require a traditional 9-to-5 commitment
- Chick-fil-A's reputation for people-first culture and operational excellence
What You'll Gain
- Hands on experience running the daily operations of a Chick-fil-A location
- Direct mentorship and knowledge transfer from an experienced Operating Partner
- Leadership experience managing a team under high-pressure conditions
- A working understanding of the business side of Chick-fil-A: labor, cost management, scheduling, and guest experience
- A strong foundation and track record to support your growth within Chick-fil-A
Work schedule
- Other
Benefits
- 401(k) matching
- Paid time off
- Flexible schedule
- Health insurance
- Employee discount