Brand summary: Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description: Training Coordinator
The Training Coordinator will be responsible for growing the business and growing our people through training team members to have a positive influence on all who come in contact with Chick-fil-A by training them to know and understand our values and principles. The Training Coordinator will also perform all administrative duties necessary to be a faithful steward of the people and property entrusted to us.
Job duties and responsibilities include, but are not restricted to, the following:
· Lead and organize restaurant trainers so that new team members will receive the foundational knowledge they need to begin training in the restaurant
· Administer menu test; keep menu test updated with current menu items
· Monitor and develop written training program for each level of our team
· Teach new trainers how to be effective in their training efforts and ensure they are following the appropriate program.
· Conduct training exit interviews with trainees and their trainers to determine whether new team members are ready to exit the first phase of training or if their training period should be extended.
· Gather feedback from trainees and trainers in order to continually improve the training program.
· Coordinate necessary training for new or changing products and procedures
· Assign Pathway modules as needed to new hires and team members who desire to aspire to become trainers, or when new products are launched
· Maintain training threads on Slack and Basecamp to initiate and encourage communication
· Create work schedules on a weekly basis for trainers and trainees
· Schedule and assist with team member evaluations
· Other operational and administrative duties, as assigned
· Conduct orientation on Saturdays
Qualifications:
• Proven work experience as a Training Coordinator, Trainer, teacher or similar role
• Ability to complete full training cycle
• Strong Communication skills and problem solving skills
• Planning and organizing
• Associate's Degree required
• 2 years minimum teaching, training or facilitating experience
• Ability and willingness to work hands on in the restaurant, supporting operations as needed
• Full availability to be scheduled Monday-Saturday
Requirements:
· Must be at least 18 years of age upon hire.
· Must have open availability to train new hires during the day or during the night time, in addition to the weekends.
· Must possess excellent written and verbal skills.
· Previous leadership experience preferred.
· Must have their own vehicle with insurance.
· Must be eligible to work in the United States.
· Must be able to read, write, compute basic math, and communicate verbally.
· Must be able to respond to changes quickly and efficiently.
· Must be able to bend, twist, squat, push, pull and lift up-to 50 pounds, and reach over your head.
· Must be able to stand and move quickly on your feet for extended periods of time.
Chick-Fil-A Green Bay’s Core Values:
· Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.
· Always Do the Right Thing - Even when no one is looking.
· Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.
· Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.
· Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.
Additional compensation breakdown:
· Full ancillary benefits package through Anthem (~$7,200/year +/-)
o Medical, Health, Dental, Vision, etc.
· 401K retirement plan with company match up to 4% (~$1,500/year +/-)
· One week of paid vacation (~$1,450/year +/-)
· Scholarship Opportunities (~$1,000 - $2,500/year +/-)
· Free meal(s) while working (~$4,000/year +/-)
· Apparel Allowance ($100/year +/-)
· Total value of ~$15,250 – $16,750/year +/-
Some other benefits to working at Chick-fil-A Green Bay:
· One-on-One Training -- You work side-by-side with a trainer to learn your new role.
· Variety of Work -- You learn all positions within the department, so you will never be bored! There is even potential to be cross trained between departments.
· Flexible Hours – You tell us when you are available to work, and we schedule based on the needs of our business.
· Closed Sundays – All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!
· Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate.
· Competitive Pay – Starting wages are higher than others in our market!
· Meal Discount – Depending on how much you work, either 50 or 100% off when you work, plus 20% on your days off!
· Career Advancement – Potential promotions based on job performance and work ethic.
· Insurance – AVAILABLE TO ANYONE WORKING MORE THAN 15 HOURS A WEEK! Offer several different types of coverage; including: Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!
· FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!
· Employee Assistance Program - free financial, work/life balance, child/elder care, and other counseling!
Company Information:
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
Influence & Cultivate, Inc. dba Chick-fil-A Green Bay is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal opportunity without imposing undue hardship on Influence & Cultivate, Inc. dba Chick-fil-A Green Bay. Please inform the Hiring Manager if you need assistance completing any forms or to otherwise participate in the application process.
Work schedule
- 8 hour shift
- Monday to Friday
- Weekend availability
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Referral program
- Employee discount
- Paid training
- Other