The Director’s job is to oversee all operations of the business. Responsibilities include protecting all interests of the operator, maximizing operational excellence, training activities, and profit-generating procedures.

Next to the Operator, the Director exemplifies the actions, decision-making skills, and responsibilities of operating a successful restaurant. The Director’s role is critical in setting the overall tone and atmosphere of the restaurant. Selecting talent, developing skills, and building community is a constant thought in the mind of this leader. This tireless individual must be a teacher at heart and must be energized by a quick-paced environment. The Director must be engaged in the following 5 areas:

Vision

• Execute the vision of the operator
• Commitment to personal growth and development.
• Work closely with the operator to develop and track an Individual Development Plan (IDP) for yourself and for other leaders in the restaurant.
• Strategize restaurant growth as a High-Performance Leadership Team (HPLT)
• Identify and share short-term and long-term goals at all levels in the organization
• Create various plans to achieve these goals throughout the organization.

People

• Recruit, select, coach, and develop potential
• Focus on the leadership development of the team
• Implementing sound individualized training and development. Coordinate training feedback of new team members to the Human Resources Director and all managers.
• Observe, support, teach, model, measure, and provide feedback on every aspect of the CREATE RAVING FANS Strategy.
• Properly address both positive and negative results and relationships throughout the organization
• Work closely with other members of the leadership team and operator to develop and implement a continuous improvement plan for the development of all leaders, ambassadors, contributors, emerging leaders, and employees.
• Responsible for the development and empowerment of middle managers

Quality & Customer Experience

• Use RQA, ROE, and CEM tools to measure and improve OE and ensure proper FDA
• Oversee all facilities and ensure equipment is in proper working order. Develop strategy to ensure food safety standards exceed local and FDA food code standards
• Work closely with the operator to develop continuous improvement plans for quality and customer experience.
• Overseeing food counts, speed of service, food safety, etc.

Sales & Brand Growth

• Work closely with the operator and RMD to develop and implement strategies to grow customer count, check average and outside sales
• Support RMD in the execution of the mall marketing plan.
• Cultivate an atmosphere of heightened brand awareness and CFA Anywhere within our trade area.

Financial Return

• Oversee the prudent spending of all financial resources across all variable P&L expense line items.
• Work closely with the operator and the leadership team to develop continuous improvement plans for maximizing fiscal return on investment.
• Ensure cash management best practices are being executed as well as ensuring change fund is being counted for every daypart

Work in a Chick-fil-A restaurant

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Competitive Pay

• Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

Salary: $75,000.00 - $90,000.00 annually

Education: Bachelor's (Preferred)

Schedule: Mon-Sat; 8, 10, 12 hr shifts, Days/Nights, Weekend Availability